Monica Adams
New Smyrna Beach
Summary
Hardworking Crew Leader skilled in managing multiple projects and working closely with highly capable teams. Focused employee known for careful materials management and inventory oversight. Dedicated approach to handling diverse aspects of project management and close-out.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Crew Leader
The Springs at Butte
Butte
06.2024 - 05.2026
- Supervised daily operations and maintained workflow efficiency among team members.
- Trained new staff on company policies and safety procedures for optimal performance.
- Monitored team performance and provided constructive feedback for improvement.
- Maintained cleanliness and organization of the workspace in compliance with regulations.
- Cleaned residents room on a time scheduled
Crew Member
Dunkin Donuts & Baskin Robbins
Alamogordo
07.2023 - 12.2023
- Provided excellent customer service in a fast-paced drive-in environment.
- Prepared and served food items according to menu specifications.
- Operated kitchen equipment safely efficiently during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew Leader
The Desert Aire Hotel
Alamogordo
06.2021 - 07.2023
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of workstations and dining and kitchen areas.
- Handled cash transactions accurately while working the front desk
- Providing friendly service.
- Cleaning room
- Assisted in training new crew members on operational procedures.
- Completed day-to-day duties accurately and efficiently.
Crew Leader
Adult Emporium
Port Allen
12.2019 - 04.2021
- Supervised daily operations and maintained workflow efficiency among team members.
- Coordinated inventory management to ensure product availability and organization.
- Maintained cleanliness and organization of the workspace in compliance with regulations.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Money transactions
Crew Member
Sonic Drive-in
El Paso
06.2009 - 08.2019
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions accurately while providing friendly service.
- Collaborated with team members to ensure smooth service delivery.
- Managed inventory levels by restocking supplies as needed.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared and served food items according to menu specifications.
- Provided excellent customer service in a fast-paced drive-in environment.
- Assisted in training new crew members on operational procedures.
Crew Member
Adult Store
El Paso
04.2017 - 12.2018
- Handled cash transactions accurately while providing friendly service.
- Restocking supplies when inventory was delivered.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor's of Medical Health Administration - Medical Health Administration
Southwest University
El Paso, TX 06.2013 - 06.2017
Skills
- Team leadership
- Employee training
- Kitchen safety protocols
- Customer service
- Cash handling
- Food preparation
- Time management
- Communication skills
- Conflict resolution
- Organizational skills
- OSHA requirements
- New hire training
- Teamwork and collaboration
- Crew scheduling
- Team management
- Material safety data sheets
- Safety guidelines
- Motivation techniques
- Safety protocols and procedures
- Work task assignments
- Multitasking and organization
- Professional appearance
- Schedule planning
- Problem-solving abilities
Timeline
Crew Leader
The Springs at Butte
06.2024 - 05.2026
Crew Member
Dunkin Donuts & Baskin Robbins
07.2023 - 12.2023
Crew Leader
The Desert Aire Hotel
06.2021 - 07.2023
Crew Leader
Adult Emporium
12.2019 - 04.2021
Crew Member
Adult Store
04.2017 - 12.2018
Bachelor's of Medical Health Administration - Medical Health Administration
Southwest University
06.2013 - 06.2017
Crew Member
Sonic Drive-in
06.2009 - 08.2019