Monica Agirre
Humble,TX
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to utilize my education and experience in ways that is mutually beneficial to both myself and my employer which will allow for future growth and advancement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Texas Advanced Spine
12.2019 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physician with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions
- Managed approximately 30 incoming calls, emails and faxes a day from patients.
Senior Clinical Medical Assistant
Spine Care Consultants - Fondren Orthopedic Group
09.2007 - 04.2019
- Assist as a medical scribe to the physician during exams by performing tasks and documenting information into EMR systems; MD Logic and GPMS
- Assist two M.D.'s and two NP's during clinic hour rotations
- Review of clinic notes before finalization from M.D
- Oversee all medical assistants and train entry level MA's
- Create and maintain doctor's clinic and spinal injection schedules.
- Coordinate scheduling with surgical centers and hospitals for patient spinal injection procedures
- Assist clinicians with injections, physical examinations and collection of patient history
- Collect blood pressure and height/weight
- Obtain patients medical records from hospitals and physician's offices for physician's review
- Create medical necessity letters
- Prepare patient for procedure with pre op and post op care instructions.
- Answer phone calls and triage internal memos
- Administer and collect oral drug tests
- Report drug misuse results to M.D
- Fill medications and respond to refill requests
- Provide patients with test results and recommendations, titration/discharge instructions of medications and information of spinal cord stimulator implants
- Explain the BHI2 psychological evaluations to patients
- Measure and fit patient for medical neck and back braces
- Prep patients for intrathecal pain pump refills
- Obtain pre-authorization and certifications for diagnostic testing, medications, office visits, spinal injections, spinal cord stimulators, referrals to specialist and workers compensation
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Cross trained with administrative assistant and front desk to answer multiple phones, collect copays, obtain paperwork, order office supplies, schedule new patient and follow up appointments.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
Medical Assistant
River Oaks Pain Management
06.2006 - 09.2007
- Assist in procedures while using the C-Arm Fluoroscopic X-ray
- Prepare, clean and sterilize instruments and maintain equipment.
- Monitor patient during and following procedures.
- Complete doctor dictations in the EMR system.
- Schedule patient procedures and thoroughly provide and explain pre op and post op instructions to patients.
- Room patients, collect patient history and perform urinalysis testing if needed
- Update patient demographics and insurance every visit
- Knowledge of pharmaceutical drugs and generics
- Obtain and manage patients medical records from hospitals and physician's offices for physician's review
- Scan and file patient documents into EMR and update logs
- Fill medications and respond to refill requests
- Operate multi-line phone systems to answer and provide information.
Education
Medical Assisting -
Sanford Brown Institutes
Houston, TX12.2004
H.S. Diploma -
Robert E. Lee High School
Baytown, TX05.2003
Skills
- C-Arm Fluoroscopic X-ray
- Urinalysis Testing
- Wound Care
- Specimen Processing
- Manual Blood Pressure
- ICD-10 coding and CPT Codes
- IM Injections
- Ability to Multitask under pressure
- Data Entry
- Medical Terminology
- Patient Scheduling
- Insurance Verification
- Adaptability & Positivity
- Team Player & Self Motivated
- Time Management & Task Completion
Languages
Spanish
Professional Working
Certification
Certified Phlebotomist, 10/2003, 1/2004, Medical Career Training, Kemah, TX
References
Alysse Houghton, FNP (317) 605-7304
Kary Maldonado, Spine Care Supervisor (512) 968-3371
Mary Ellen Halamicek, FNP (281) 948-4475
Timeline
Medical Assistant
Texas Advanced Spine
12.2019 - Current
Senior Clinical Medical Assistant
Spine Care Consultants - Fondren Orthopedic Group
09.2007 - 04.2019
Medical Assistant
River Oaks Pain Management
06.2006 - 09.2007
Medical Assisting -
Sanford Brown Institutes
H.S. Diploma -
Robert E. Lee High School
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