Monica Aicardi
Saint Paul,MN
Summary
Dedicated higher ed professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Director of Online Programming & Academic Support
North Central University
07.2022 - 07.2024
- Assist students in developing a plan for program progress completion, regularly monitor their academic plan, and advise on adjustments as needed
- Ensure effective communication with students about all relevant university and program information and policies
- Engaging in supervision with the PSEO coordinator while collaborating on overall program direction and strategies
- Complete semester online course alignments and provide the Registrar's office with the proper online courses that need to be offered for our online population of students
- Supported the development of policies and procedures that aligned with company objectives while adhering to industry standards and regulations.
- Organize monthly online student groups to hear about ongoing progress or improvements needed to engage our online student population.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Admissions Counselor - Central Territory
North Central University
10.2020 - 09.2022
- Actively recruiting new students through relationship-building, intentional communication, and personal organization
- Successfully worked inter-departmentally to accomplish the highest financial clearance rate for my appointed incoming Fall 2021 class
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Evaluated and provided recommendations on scholarship applications, ensuring awards were distributed fairly and equitably to deserving students.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Maintained up-to-date knowledge of current trends in higher education to better inform recruitment strategies and provide valuable insights during staff meetings.
Staff Representative for Student Cultural Experience Trips
North Central University
01.2022 - 01.2024
- Cultural Experience trips send out well-trained short-term mission teams to missionaries and organizations in partnership with North Central University with the understanding that the bulk of the trip is for their own experience and to support work already being done by long-term missionaries and organizations
- Managed over $45k of student funds and distributed them accordingly to airfare cost, room & board, and transportation
- Provide fundraising goals and events for students to seek additional aid for their trip
- Ensured adherence to safety and travel protocols within the students prior to their trips
- The past trips that I have organized and planned are trips to: Anchorage, Alaska; Los Angeles, California; Seville, Spain (twice); Tallinn, Estonia; Ozarks, Missouri.
Admissions Coordinator
North Central University
03.2019 - 10.2020
- Performed administrative tasks such as email correspondence, scheduling for internal cross-training, and filing confidential information.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Enhanced student satisfaction with the admissions experience through timely communication and personalized support.
Education
Master of Arts Degree in Strategic Leadership -
North Central University
Minneapolis, MN12.2023
Bachelor's Degree in Business Administration and Ministry Leadership -
North Central University
Minneapolis, MN05.2019
Skills
- Verbal and written communication
- Strategies and goals
- Retention
- People Management
- Operations Management
- Teamwork and Collaboration
- Relationship Building
- Customer Service
- Goal Setting
References
- Bethany Harshbarger, (605) 695-4486, bethanyjoan@gmail.com, Vice President of Enrollment & Student Development, North Central University
- Dean Bill Tibbetts, (952) 836-7178, william.tibbetts@outlook.com, Dean, Business & Technology, North Central University
- Dr. Desiree Libengood, (612) 236-3309, dslibeng@northcentral.edu, Interim Vice President of Academic Affairs, North Central University
Timeline
Director of Online Programming & Academic Support
North Central University
07.2022 - 07.2024
Staff Representative for Student Cultural Experience Trips
North Central University
01.2022 - 01.2024
Admissions Counselor - Central Territory
North Central University
10.2020 - 09.2022
Admissions Coordinator
North Central University
03.2019 - 10.2020
Master of Arts Degree in Strategic Leadership -
North Central University
Bachelor's Degree in Business Administration and Ministry Leadership -
North Central University
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