Monica Alexandra Santos
Las Vegas,NV
Summary
Compassionate Substitute Teacher- paraprofessional with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Substitute Teacher-Paraprofessional
Clark County School District
Las Vegas, NV
01.2004 - Current
- Provide instructional and behavioral support to STAR and Special Education (SPED) students, adapting lessons to meet individual learning needs.
- Assist teachers with classroom management, small groups instruction, and one-on-one academic support.
- Implement IEP goals, encourage social emotional growth, and foster an inclusive learning environment.
Problem Solver
Amazon
Las Vegas, Nevada
12.2020 - 08.2024
- Provides support for various operational challenges to improve and manage efficient workflows
- Proactively identifies issues and develops practical solutions to address them
- Implements solutions and closely monitors their effectiveness to ensure optimal outcomes
- Collaborates effectively with cross-functional teams to resolve complex problems and streamline processes
- Continuously analyzes and improves operational workflows to optimize efficiency and quality
Lead Manager
Macy's
Edison, New Jersey
03.2017 - 04.2019
- Successfully led and managed a team of employees to meet and exceed sales goals, while fostering a positive and orderly work environment
- Developed and demonstrated expert knowledge of product ingredients, manufacturing processes, and application techniques to provide accurate and informative responses to customer inquiries
- Utilized a combination of published resources and personal experience to provide customers with valuable tips and recommendations
Cosmetics Counter Manager
Lord + Taylor
Westfield, New Jersey
03.2015 - 03.2017
- Drove high sales performance by leveraging a consultative, value-focused approach to customer service, consistently exceeding sales targets
- Recognized for exceptional performance in sales and leadership, consistently demonstrating a commitment to exceeding expectations and delivering outstanding results
- Fostered strong relationships with clients by maintaining regular communication and following up on customer inquiries and concerns
- Trained consultants to improve sales performance and build customer loyalty
- Successfully solicited new credit applications and oversaw promotional events to increase brand awareness and drive revenue growth
Sales Associate
Nordstrom
Short Hills, New Jersey
03.2014 - 03.2015
- Provided exceptional customer service by warmly greeting and directing clients to appropriate departments
- Utilized product knowledge to build relationships and enhance customer experiences
- Drove sales growth with a sales-focused approach to interactions
Education
Certification - Register Behavior Technician
Autism Partnership Foundation - AFP
Las Vegas, NVAssociate Degree AA - Fashion Design
International Academy of Design and Technology
06.2013
Skills
- Technical Support & Troubleshooting
- Ticketing System
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System Administration
- Design
- Management
- Teamwork
- Training
- Communication
- Critical Thinking
- Organizational Skills
Certification
- Merit America - Virtual 2023-06
- Google IT Support Professional Certificate
- Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development
- Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts
- License and Certifications - Las Vegas, Nevada 2020-04
- Phlebotomy
- CNA - Certified Nursing Assistant
- Substitute Teacher License - Nevada Department of Education (NDE)
LANGUAGES
Portuguese
Native or Bilingual
WEBSITES, PORTFOLIOS, PROFILES
http://linkedin.com/in/monica-alexandra-s01
Timeline
Problem Solver
Amazon
12.2020 - 08.2024
Lead Manager
Macy's
03.2017 - 04.2019
Cosmetics Counter Manager
Lord + Taylor
03.2015 - 03.2017
Sales Associate
Nordstrom
03.2014 - 03.2015
Substitute Teacher-Paraprofessional
Clark County School District
01.2004 - Current
Associate Degree AA - Fashion Design
International Academy of Design and Technology
Certification - Register Behavior Technician
Autism Partnership Foundation - AFP