Monica Allbee

Work History

Customer Service Representative

Intoxalock

2011.03 - 2014.05

Check to ensure that appropriate changes were made to resolve customers problems
Called all over the United States to the contracted service centers to make sure the customers made it to their scheduled appointments
Ran daily reports for the managers of Intoxalock to show the sales that were made from the previous day.
Answered incoming calls and transferred the callers to the appropriate department.

Account Representative

Unity Point-Iowa Health System

2011.03 - 2014.05

Collaborated with other departments to address customer needs and service requests.
Processed client payments and updated accounts.
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Kept detailed records of customer interactions for optimal traceability.
Developed and maintained strong working relationships with professionals within assigned territory.
Contributed to team objectives in fast-paced environment.
Maintained medical records, technical library, or correspondence files

Property Manager

Red Barn Management

2008.10 - 2010.02

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Coordinated with legal counsel to resolve tenant disputes.
Maintained sufficient number of units market-ready for lease.
Collected and maintained careful records of rental payments and payment dates.
Communicated effectively with owners, residents, and on-site associates.
Coordinated appointments to show marketed properties.
Delivered emergency 24-hour on-call service for tenants on building issues.

Early Childhood Teacher

KinderCare Learning Centers

2004.11 - 2006.01

Applied play-based strategies to provide diverse approaches to learning.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Fostered reasoning and problem solving through active exploration games and activities.
Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Promoted sensory development by providing access to different textures.
Educated students in foundational concepts such as shapes, numbers, and letters.
Allowed for ample outdoor discovery time in schedule each day.
Developed weekly lesson plans and activities to engage children and promote learning.
Established positive communication with parents in daily conversation and formal conferences.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Addressed behavioral and learning issues with parents and daycare management.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Established positive relationships with students and families.

Receptionist, A/Receiving Associate, A/Accounts Payable Associate

Tri-City(ABC) Electric

2003.07 - 2004.04

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Routed incoming mail and messages to relevant personnel without delay.

Receptionist

Snelling Personnel Services

2002.12 - 2003.07

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Operated multi-line telephone system to answer and direct high volume of calls.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Routed incoming mail and messages to relevant personnel without delay.

Medicare Clerk

Unity Point-Iowa Health Systems

2001.02 - 2002.12

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
Refer patients to appropriate health care services or resources.
Maintain and update filing, inventory, mailing and database systems either manually or using a computer
Open, sort and routine incoming mail, answer correspondence, and prepare outgoing mail.

Summary

Overview

Work History

Customer Service Representative

Account Representative

Property Manager

Early Childhood Teacher

Receptionist, A/Receiving Associate, A/Accounts Payable Associate

Receptionist

Medicare Clerk

Education

Associate of Science - General

GED -

Skills

Work Availability

Timeline

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