Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Monica Allbee
Customer Service
Ankeny,IA
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Work Preference
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
12
years of professional experience
1
Certification
Work History
New Choices Inc.
Direct Support Professional (DSP)
04.2024 - 07.2024
Job overview
- Helped clients with daily living skills example cleaning their homes, going grocery shopping, laundry
- Took continuing education classes that helped me in this career
- Have been certified as a mandatory adult and child reporter
Stay at home mom/homemaker
03.2012 - 04.2024
Job overview
- Managed household tasks including light housekeeping, laundry, and grocery shopping
- Stayed at home to be with my children.
Unity Point-Iowa Health System
Customer Service Representative
02.2010 - 03.2012
Job overview
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability
Red Barn Management
Property Manager
10.2006 - 02.2010
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hard copy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
KinderCare Learning Centers
Early Childhood Teacher
09.2004 - 01.2006
Job overview
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem-solving through active exploration games and activities.
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Monitored students academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
Snelling Personnel Services
Receptionist
12.2002 - 10.2004
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Tri-City(ABC) Electric
Receptionist, A/Receiving Associate, A/Accounts Payable Associate
03.2000 - 11.2002
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Des Moines Area Community CollegeAnkeny, IA
GED
06.1999 - 10.1999
Des Moines Area Community CollegeAnkeny, IA
General (Associate of Science)
Des Moines Area Community CollegeAnkeny, IA
General studies (GED)
10.1998
Skills
- Office experience
- Multi-line phone systems
- Patient care
- Cash handling
- Time management
- Accounts payable
- Guest services
- Microsoft Excel
- English
- Hospitality
- Organizational skills
- Financial services
- Communication skills
- Customer service
- Analysis skills
- Customer support
- Property Management
- Cash register
- Phone etiquette
- Leadership
- Marketing
- Front desk
- Driving
Certification
- Driver's License
- March 2023 to March 2031
Accomplishments
I have completed the adult and child abuse class.
Additional Information
For the past ten years I was able to stay at home with my two children. Now the youngest of the bunch is graduating from high school in May. Therefore the extra time on my hands is no longer needed. Wanting to rejoin the workforce again and am very excited in doing so.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Direct Support Professional (DSP)
New Choices Inc.
04.2024 - 07.2024
Stay at home mom/homemaker
03.2012 - 04.2024
Customer Service Representative
Unity Point-Iowa Health System
02.2010 - 03.2012
Property Manager
Red Barn Management
10.2006 - 02.2010
Early Childhood Teacher
KinderCare Learning Centers
09.2004 - 01.2006
Receptionist
Snelling Personnel Services
12.2002 - 10.2004
Receptionist, A/Receiving Associate, A/Accounts Payable Associate
Tri-City(ABC) Electric
03.2000 - 11.2002
Des Moines Area Community College
GED
06.1999 - 10.1999
Des Moines Area Community College
General (Associate of Science)
Des Moines Area Community College
General studies (GED)