Monica Allen
Katy,TX
Summary
Results-driven operations professional with 6 years of military experience in lans and operations, network communications, and team coordination. Skilled in operational planning, training management, logistics, technical support, maintaining mission-critical communications equipment, including accountability for over $2 million in assets. Brings additional banking experience in customer service, financial transactions, account support, and regulatory compliance. Proven ability to manage competing priorities, solve problems, and deliver results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Plans/Operations NCO
U.S. Army Reserve Command
01.2025 - 10.2026
- Coordinated logistical support for training exercises ensuring efficient resource allocation.
- Assisted in the development of operational plans enhancing readiness and execution efficiency.
- Conducted safety inspections to maintain compliance with military regulations and standards.
- Trained new personnel on operational procedures fostering a culture of safety and effectiveness.
- Collaborated with other departments to develop integrated solutions for complex problems encountered during operations planning or execution phases.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Site Operations NCOIC
U.S. Army Reserve Command
01.2024 - 09.2024
- Led daily service desk operations supporting personnel and mission-critical communication and IT requirements in a deployed environment.
- Supervised and coordinated technical support personnel, prioritizing workloads and ensuring timely resolution of service requests.
- Troubleshot network, communications, hardware, and system issues to maintain operational connectivity and minimize downtime.
- Managed and tracked trouble tickets, equipment issues, and service requests from initial reporting through resolution.
- Coordinated with internal teams and higher-level technical support to resolve complex network and communication outages.
- Maintained accountability, documentation, and operational readiness while delivering responsive customer support in a high-tempo environment.
25H/Network Communication Systems Specialist
U.S. Army Reserve Command
10.2020 - 01.2024
- Ensured operational integrity of mission-critical network systems, achieving minimal downtime.
- Quickly diagnosed and resolved complex connectivity issues.
- Supported secure voice, data, and network communications.
- Managed high-value communications equipment and inventory.
- Delivered technical support in fast-paced environments.
Floating Operations Teller
Wheelhouse Credit Union
01.2019 - 04.2023
- Processed customer transactions accurately and efficiently, ensuring exceptional service delivery.
- Managed cash drawer, balancing daily transactions and maintaining precise financial records.
- Assisted in resolving customer inquiries and issues, fostering strong member relationships.
- Trained new tellers on operational procedures and best practices for enhanced team performance.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Sales Associate
Navy Exchange
01.2016 - 01.2019
- Delivered exceptional customer service, ensuring a positive shopping experience for patrons.
- Assisted in inventory management, tracking stock levels to minimize shortages and overages.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkouts.
- Trained new associates on sales techniques and store policies, enhancing team performance.
- Developed product displays that increased visibility and promoted seasonal merchandise effectively.
- Led efforts to maintain store cleanliness and organization, contributing to an inviting retail environment.
Education
No Degree - Cybersecurity
American Military University
Charles Town, WV01-2030
No Degree - Music Thoery
Southwestern Community College
San Diego, CADiploma - Multichannel Transmissions System Oper-Maint
United States Army Cyber Center of Excellence
Fort Gordon, GA08-2021
High School Diploma -
Samuel F. B. Morse High School
San Diego, CA06-2002
Skills
- Operations Planning & Coordination
- Leadership & Team Supervision
- Customer Service & Client Relations
- Banking Operations & Cash Handling
- Sales & Relationship Building
- Administrative & Organizational Support
- Problem Solving & Conflict Resolution
- Communication & Attention to Detail
- Operational analysis
- Planning and implementation
- Organizational management
- Policies and procedures implementation
Timeline
Plans/Operations NCO
U.S. Army Reserve Command
01.2025 - 10.2026
Site Operations NCOIC
U.S. Army Reserve Command
01.2024 - 09.2024
25H/Network Communication Systems Specialist
U.S. Army Reserve Command
10.2020 - 01.2024
Floating Operations Teller
Wheelhouse Credit Union
01.2019 - 04.2023
Sales Associate
Navy Exchange
01.2016 - 01.2019
No Degree - Cybersecurity
American Military University
No Degree - Music Thoery
Southwestern Community College
Diploma - Multichannel Transmissions System Oper-Maint
United States Army Cyber Center of Excellence
High School Diploma -
Samuel F. B. Morse High School