Monica Alvarez
Dallas,TX
Summary
Seeking to utilize communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments with training and experience to handle stressful situations.
Overview
4
4
years of professional experience
Work History
911 Telecommunicator
Cockrell Hill Police Department
02.2022 - Current
- Manage incoming 911 and admin lines.
- Monitor Police and Fire radios to provide assistance to responding personnel.
- Dispatch and coordinate emergency services teams according to high-priority calls.
- Assist callers in emergency situations with appropriate information and support.
- Utilize computer-aided dispatch system to log and track pertinent information regarding emergency incidents.
- Trained new employees on proper telephone etiquette and dispatching techniques.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted people, stolen property, and stolen vehicles.
Military Police
U.S. Army Reserves
02.2020 - Current
- Oversee detainee information on the DRS System ensuring all requirements are filled out and advise camps of any corrections that need to be made.
- Maintain strict adherence to security protocols, ensuring the safety of personnel and equipment in a military environment.
- Perform routine maintenance checks on military vehicles.
Education
High School Diploma -
Innovation Design Entrepreneurship Academy
Dallas, TX05.2019
Skills
- Equipment Dispatch
- Critical Thinking
- Communication
- Active Listening
- Adaptability
- Physical Fitness
- Mixed Martial Arts
- Time Management
- Team Work
Languages
Spanish
Additional Information
VOLUNTEER EXPERIENCE
Fire Lieutenant, Cockrell Hill, TX
Cockrell Hill Fire Department, February 2020- January 2023
- Conducted regular drills for firefighters to ensure proficiency in responding to various types of emergencies.
- Drove and operated fire vehicles and equipment.
- Performed routine maintenance on equipment such as pumps, hydrants and hoses.
- Responded to different types of emergency calls.
- Directed firefighters in station maintenance duties, and participated in duties.
- Supervised a team of firefighters in their daily duties ensuring that they followed established protocols.
Timeline
911 Telecommunicator
Cockrell Hill Police Department
02.2022 - Current
Military Police
U.S. Army Reserves
02.2020 - Current
High School Diploma -
Innovation Design Entrepreneurship Academy
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