Monica Alvarez
Houston,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
Certification
Work History
Cashier Team Lead
Taco Bell
Houston , Texas
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Floor Worker
Top Dog Fireworks
Houston , Texas
- Encouraged teamwork through strong communication and interpersonal skills.
- Transported inventory and supplies to staging locations.
- Adhered to rules, standard operating policies and OSHA regulations to maintain safety.
- Inspected shipments and deliveries for accuracy and quality, reporting issues to vendors.
Front of House Employee
Cinnaholic
Houston , Texas
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted with training new front of house employees on procedures and policies.
- Enforced safety protocols within the restaurant environment at all times.
Education
High School Diploma -
KIPP Connect High School
Houston, TX05-2023
Skills
- Adaptability and Dependability
- New Hire Training
- Customer Service
- POS System Operation
- Team Management
Certification
Texas Food Safety Manager Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier Team Lead
Taco Bell
Floor Worker
Top Dog Fireworks
Front of House Employee
Cinnaholic
High School Diploma -
KIPP Connect High School