Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Alvarez

San Jose,CA

Summary

Adept Senior Pharmacy Technician and Office Administrator with a proven track record at Walgreens, showcasing expertise in medication dispensing and budgeting assistance. Demonstrates exceptional leadership in managing pharmacy operations and financial documents, ensuring compliance and efficiency. Excels in fostering patient satisfaction and streamlining administrative processes through advanced technical skills and collaborative teamwork.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
San Jose, CA
08.2008 - Current
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed customer service inquiries from patients regarding their medications or billing issues.
  • Maintained a clean and organized pharmacy workspace to ensure efficiency.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Maintained and updated patient profiles, including allergies, medications and lab results.
  • Monitored drug therapy regimens for appropriateness, safety, effectiveness, cost-effectiveness, and adherence to established protocols.
  • Participated in continuing education programs in order to stay abreast of current industry standards.
  • Developed and maintained positive relationships with patients and healthcare providers.
  • Led a team of pharmacy technicians, providing training and supervision.
  • Provided exceptional customer service, ensuring patient satisfaction and loyalty.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.

Office Administrator/Accounts Payable Assistant

Design Heating & Air Conditioning
San Jose, CA
12.2023 - 01.2025
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Processed financial documents, contracts, expense reports and invoices.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Reviewed aging reports regularly to ensure timely payments are made.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Education

Pharmacy Technician Certification - Pharmacy

Everest College
07-2008

Bachelor in Technological Management - Accounting And Finance

DeVry University
Cupertino, CA

Skills

  • Pharmacy ethics
  • Immunization administration
  • Compounding techniques
  • Medication dispensing
  • Pharmacy operations
  • Pharmacy law compliance
  • Bookkeeping
  • Database entry
  • Inbound phone call handling
  • Budgeting assistance

Certification

  • Pharmacy Technician Certification Board- Expires 12/2026
  • Certification in Accounting- 12/2024
  • California State Board License for Pharmacy Technician- Expires 07/2025

Timeline

Office Administrator/Accounts Payable Assistant

Design Heating & Air Conditioning
12.2023 - 01.2025

Senior Pharmacy Technician

Walgreens
08.2008 - Current

Pharmacy Technician Certification - Pharmacy

Everest College

Bachelor in Technological Management - Accounting And Finance

DeVry University

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Monica Alvarez