Monica Alvarez
Grand Prairie,TX
Summary
Dedicated Customer Service professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
13
13
years of professional experience
Work History
Auto Claims Adjuster
State Farm
Richardson , TX
11.2024 - Current
- Delivering a remarkable customer experience throughout the handling of lower-complexity claims, identifying, and ensuring prompt routing of claims, and educating customers on the claim process.
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled.
- Investigating auto accident claims to determine liability, coverage, and handling from initial contact to resolution.
- Working collaboratively with team members across multiple departments to ensure efficient claim handling.
Customer Service Representative
State Farm
Richardson, TX
10.2023 - 11.2024
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies including billing questions to policy changes.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
Key Holder
Maje
Dallas, Tx
05.2022 - 10.2023
- Accomplished sales goals by engaging customers, delivering top-notch service, and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts, and physical inventory.
- Collaborate with management to determine key tasks, and delegate them to staff members.
- Monitored levels of retail supplies, and placed new orders to keep the supply well-stocked.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
Key Holder
Kate Spade
Fort Worth, Tx
04.2021 - 05.2022
- Built and maintained client relationships and produced a strong client book
- Helped educate team on sales plans, personal sales goals, store stats and drive team to achieve them
- Modeled and led the team by developing a repeat business and maximize sales through proactive client outreach
- Assisted with day-to-day operations and inventory management
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
Key Holder / Visual Manager
Club Monaco
Dallas, Tx
06.2019 - 04.2021
- Responsible in proving a timeless, memorable and branded, in-store experience through flawless standards and execution of merchandise presentation
- Executed floorsets utilizing company provided tools, directives and visual merchandising expertise through planning and mapping
- Drove sales by maintaining a high level of product knowledge expertise
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Store Manager
ALEX AND ANI
Fort Worth, Tx
08.2017 - 01.2019
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Interviewed and hired prospective employees according to team needs
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Managed inventory tracking and physical inventory counts to minimize loss
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
Assistant Store Manager
Cotton On Group
Dallas, TX
08.2016 - 06.2017
- Guided, managed and developed store team members to achieve sales and K.P.I targets; and to ensure long term business growth in accordance with the company vision
- Influenced sales through consistent execution of Cotton On promotional and visual merchandise guidelines
- Consistently developed team members to improve efficiency when executing VM changes
- Acted as a mentor to all Shift Leaders to ensure continuous growth and development
Assistant Store Manager
Guess? Inc.
Allen, TX
06.2012 - 06.2014
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Used proven customer engagement techniques to increase sales
- Helped set team performance standards to reach company objectives
- Led floor sets following plan-o-grams to update store appearance
- Managed all customer inquiries and complaints in a professional and timely manner
- Directed employee tasks and time management, improving customer experiences
Education
Completed Credits Towards Fashion Marketing A.A.S. -
El Centro College
Dallas, TXSkills
- Customer Service
- Retail Operations
- Problem Solving
- Multi-Tasking
- Task Delegation
- Team Leadership
- Inventory Management
- Effective Communication
- Goal & Detail Oriented
- Self-Motivated
- Microsoft Office
- Computer Proficiency
- Claims investigation
- Analytical skills
References
References available upon request
Languages
- English
- Spanish
Timeline
Auto Claims Adjuster
State Farm
11.2024 - Current
Customer Service Representative
State Farm
10.2023 - 11.2024
Key Holder
Maje
05.2022 - 10.2023
Key Holder
Kate Spade
04.2021 - 05.2022
Key Holder / Visual Manager
Club Monaco
06.2019 - 04.2021
Store Manager
ALEX AND ANI
08.2017 - 01.2019
Assistant Store Manager
Cotton On Group
08.2016 - 06.2017
Assistant Store Manager
Guess? Inc.
06.2012 - 06.2014
Completed Credits Towards Fashion Marketing A.A.S. -
El Centro College
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