MONICA ALVES
HR Strategist
Paris,Ontario
Summary
- Dedicated HR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Experienced HR professional with over 20 years of experience in HR. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
HR Strategist
Global Payments Canada
Brantford, Ontario
06.2021 - Current
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
HR Lead
TSYS Serviços de Transações Eletrônicas LTDA
Campinas, SP
03.2014 - 06.2021
- Full generalist support to all HR subsystems;.
- Responsible for contributing to the maintenance and improvement of the quality of the working environment;.
- Coordination and assurance that HR processes and programs are being appropriately carried out around TSYS values and compliance.
- Management of HR system (Workday) on management performance, employee assessments, career and succession planning, mentoring, compensation, recruitment (all levels), and feedback surveys.
- Lead the local Talent program
- Administration of all employee benefits and compensation;.
- Responsible for volunteering, apprenticeship, and internship programs;.
- Coordination of Occupational Health & Safety;
- Coordination of payroll and time sheet;.
- Devised hiring and recruitment policies for 150 -employee company.
- Planned and launched large-scale events that boosted employee participation by 70%.
- Acted as staff member advocate, encouraging and supporting Senior leaders to identify and resolve conflicts.
- Coordinated employment offers with management and extended offers to selected candidates.
- Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
- Coordinated immigration process for visa applications to support mobility requests for domestic and international long and short-term assignments.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
HR Sr. Analyst
Amazon
São Paulo, São Paulo
12.2013 - 03.2014
- Conducted annual salary surveys and developed, analyzed and updated company salary budget.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Create local policies and procedures for enhancing work productivity, recruitment, hiring processes and talent management.
- Documented business processes and analyzed procedures to align with changing business needs.
Senior HR Coordinator
TSYS Serviços de Transações Eletrônicas LTDA
12.2009 - 11.2013
- Onboarding new team members, providing a great experience to New Starters;.
- Dealing with Benefit broker;.
- Being responsible for the benefits in Brazil;.
- Working close and being the interface with the Payroll team, in Costa Rica and Brazilian employees;.
- Mapping processes;.
- Creating forms;.
- Developing procedures;.
- Giving assistance to the HR Manager, since, at that moment Amazon in Brazil was a start up.
HR Senior Advisor
TSYS
Campinas , São Paulo
07.2009 - 11.2013
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Discovered and resolved complex problems that affected management and business decisions.
- Acted as staff member advocate, encouraging and supporting the Senior VP to identify and resolve conflicts.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
HR Manager
SkuaSSil Sistema Expresso de Transportes
Paulinia, Sao Paulo
01.2006 - 11.2009
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
Sr. HR Analyst
SkuaSSil Sistema Expresso de Transporte LTDA
Paulinia, Sao Paulo
01.2002 - 04.2005
- Discovered root causes of problems and identified appropriate solutions.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Analyzed unstructured information to derive key insights.
- Installed system updates to address vulnerabilities and reduce security issues.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Education
Postgraduate - Strategic Personnel Management
Fundação Getúlio Vargas
01.2004 - 01.2005
Bachelor - Literature Arts, English
Pontifícia Universidade Católica De Campinas
01.1999 - 01.2003
Skills
HR expertise in IT companiesHR Agile Certified- professional focused on find solutions and work our of the boxResult driven
Talent Management / Talent acquisiti
Strategic Compensation Program
On the specific HR subsystems
Certification
HR Agile Professional
Timeline
HR Strategist
Global Payments Canada
06.2021 - Current
HR Agile Professional
05-2020
HR Lead
TSYS Serviços de Transações Eletrônicas LTDA
03.2014 - 06.2021
HR Sr. Analyst
Amazon
12.2013 - 03.2014
Senior HR Coordinator
TSYS Serviços de Transações Eletrônicas LTDA
12.2009 - 11.2013
HR Senior Advisor
TSYS
07.2009 - 11.2013
HR Manager
SkuaSSil Sistema Expresso de Transportes
01.2006 - 11.2009
Postgraduate - Strategic Personnel Management
Fundação Getúlio Vargas
01.2004 - 01.2005
Sr. HR Analyst
SkuaSSil Sistema Expresso de Transporte LTDA
01.2002 - 04.2005
Bachelor - Literature Arts, English
Pontifícia Universidade Católica De Campinas
01.1999 - 01.2003