Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Affiliations
Professional learning
Timeline
Generic

Monica Andrews

Concord,CA

Summary

Results-oriented enablement professional with eighteen years of experience in the technology sector, maintaining a proven track record of success by creating innovative processes and strategy that align with core business objectives. Expert analyst adept at identifying and forecasting enablement standards, incorporating emerging learning technologies. Specializes in leadership, sales, operations, and coaching. Experience as a manager and leader of sales and GTM enablement teams. Passion for leadership enablement, designing and facilitating leadership development programs, and building relationships with leaders and FLM’s to establish trust. Demonstrates exceptional interpersonal, leadership, time management, and problem resolution skills, with the ability to multi-task in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director GTM Enablement - Revenue and Expansion/Delivery Enablement

CARTA
12.2021 - Current
  • Build scalable and repeatable processes that drive revenue growth and improve customer experience
  • Utilized existing process to stand up a new division of the team - post sales enablement
  • Enablement support for Customer Service, Customer Success, Onboarding and Implementation
  • Designed and organized first Delivery team offsite event - 2 locations/ Brazil and Salt Lake City
  • Designed and built playbooks for all three delivery organizations - product, process and systems for each org
  • Onboarded three junior enablement professionals - developed into enablement managers
  • Improved customer onboarding metrics by 20% with new process as part of team.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations

Director Revenue Enablement - Sales Enablement

CARTA
  • Designed the first Carta Sales Process(s) and Playbook(s)
  • Designed and built the first entry level sales leadership enablement program
  • Grew team from 2 to 7 and expanded enablement to all sales organizations
  • Partnered with PMM leadership and designed a product launch process, post product beta
  • Closely partnered with Strategy to design data driven enablement programs for sales
  • Designed and created the first leadership certification program with Fierce Conversations
  • Implemented and maintained Sandler Sales Methodology Training
  • Implemented and designed the Carta Story sales process to all revenue lines
  • Implemented an enablement playbook with internal team processes and operating model
  • Stood up and built 2 revenue organizations - Corporations Growth and Carta Total Compensation
  • Successfully led three Sales Kickoff's (SKO)
  • Improved product attach rate from 6% to 21%
  • Improvement of ACV across all revenue lines by implementing process.

Sr. Director Revenue Operations and Enablement

FIVESTARS by SUMUP
06.2016 - 11.2021
  • Led the acquisition of Fivestars into SumUp for enablement
  • Developed the business plan post acquisition
  • Hire for all Sales and Operations leadership and team roles
  • Designed end to end recruiting and hiring process
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization
  • Spearheaded successful product launches
  • Designed and implemented the new brand and industry into FinTech and payment processing
  • Optimized sales effectiveness by designing comprehensive enablement programs tailored to individual needs
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Created hiring profiles, interview questions and scorecards
  • Designed the first Fivestars Sales Process(s) and Playbook
  • Partnered with PMM and PM teams to run all product alphas and betas and product launches
  • Improved ramp time from 90 days to 45 days
  • 90% retention first 90 days
  • Outline and Manage 2 weeks sprint cycle for all SFDC Admin requests - Agile Process
  • Zuora, Sertifi, Docusign, SFDC, NVM, Vonage, Chilipiper
  • Team: 1 Recruiting Sr. Manager, 4 Recruiters, 2 Enablement Managers, 2 Enablement Specialists and 1 Sr Instructional Designer, and 3 SFDC Admins

Education

Bachelor of Arts - Behavioral Science Psychology

Metropolitan State University of Denver
Denver, CO

Skills

  • Creation, Coordination & Delivery of Enablement Programs
  • Strategic Partnership Formation & Strategy design
  • ROI Based Needs Assessment and Metrics Creation
  • Ability to Multi-task - Simultaneously Creating enablement programs for multiple organizations
  • Training Modality Experience: ILT, vILT, eLearning
  • Data - Driven Enablement
  • Sales Experience & Sales Methodology Knowledge
  • Process Improvement & Project Management
  • Change Management Forecasting & Data Analysis
  • Budget Creation & Implementation
  • On-boarding & Design Best-in-Class Training Program
  • Leadership Development Program Creation
  • QBR and Executive reviews
  • Strategic Planning
  • Verbal and written communication
  • Strategies and goals
  • Project Coordination
  • Program Management
  • Business Development

Certification

  • Fierce Conversations Facilitator Certified
  • Miller Heiman - Channel Enablers Facilitator Certified
  • Sandler Sales Ambassador Program Certification
  • Development Dimensions Int'l. (DDI) - Facilitation Certification DiSC in the Workplace

Accomplishments

  • Nominated for International Women's month 2024
  • Guest Speaker SEC Summit 11/2023 - Sales Leadership Enablement
  • Internal Values Award - 5 time recognition
  • Fivestars President's Club - 2017, 2018, 2019
  • Peer Character Achievement Award July 2009
  • Cbeyond Top Market Trainer 2008
  • National Sales Leader and Trip Winner 2009 and 2010
  • 2010 Training Magazine Top 125
  • ATD Best Award 2010 and 2011

Affiliations

  • Association for Talent Development - ATD
  • Training Industry, Inc.
  • Sales Enablement Society
  • Sales Enablement Collective
  • Bay Area Young Survivors
  • CASA - East Bay
  • BACS - Bay Area Community Services Participant

Professional learning

  • Leading Organizational Change - Udemy
  • Inspiring Leadership through Emotional Intelligence - Coursera
  • Situational Leadership II Course Completion - Ken Blanchard

Timeline

Director GTM Enablement - Revenue and Expansion/Delivery Enablement

CARTA
12.2021 - Current

Sr. Director Revenue Operations and Enablement

FIVESTARS by SUMUP
06.2016 - 11.2021

Director Revenue Enablement - Sales Enablement

CARTA

Bachelor of Arts - Behavioral Science Psychology

Metropolitan State University of Denver

Similar Profiles

CREATE PROFILE
Monica Andrews