Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Monica Ann Ayala

Monica Ann Ayala

Denver,CO

Summary

Experienced career coach skilled in guiding individuals towards their professional goals. With a background in career coaching for 3 years and higher education advising for 6 years, I possess a comprehensive understanding of job market dynamics and academic pathways. Proficient in conducting assessments, providing personalized guidance, and developing strategic career plans, I empower clients to navigate transitions, leverage their strengths, and unlock their full potential. Committed to fostering growth and achieving impactful career outcomes, I excel in equipping individuals with the necessary tools and confidence to succeed in today's competitive workforce.

Overview

10
10
years of professional experience

Work History

Career Coach

2u Inc.
01.2021 - Current
  • Key responsibilities included Coaching Bootcamp learners (clients)
  • Skilled in personalized guidance, strategic planning, and fostering growth to help individuals navigate transitions and achieve their professional aspirations in technology
  • Achieved 90% client satisfaction ratings consistently, alongside meeting quotas
  • Proficient in Microsoft Excel, Salesforce, and Jira for data analysis and client management
  • Conducts interactive career workshops for tech learners, focusing on career development
  • Provides comprehensive support in interview preparation, salary negotiation, job hunting, motivation, and resume review
  • Successfully adapted to remote work, utilizing technology for efficient collaboration
  • Demonstrates high enrollment standards with integrity in the admissions process

Enrollment Advisor

Zovio ·
07.2015 - 05.2021
  • Met or exceeded enrollment and retention goals consistently.
  • Trained and mentored junior enrollment professionals.
  • Helped students complete applications and navigate admissions processes.
  • Finalized and processed enrollment applications.
  • Communicated details about available classes, materials and services.
  • Provided policy information and maintained enforcement.
  • Increased enrollment rates by developing and implementing effective outreach strategies for prospective students.
  • Updated, entered, and reviewed customer data.

Student Loan Specialist

Zenith Education Group
09.2014 - 05.2015
  • As a Student Loan Specialist, I helped borrowers understand and manage their student loans with clear guidance and tailored solutions
  • My strong communication and analytical skills ensured borrowers found the right repayment options and financial aid resources
  • Provided personalized guidance to prospective students on college application procedures, requirements, deadlines, and financial aid options
  • Cultivated strong relationships with students and families, effectively representing the institution's values and mission
  • Demonstrated proficiency in effectively managing tasks and projects within a remote work setting
  • Streamlined processes, ensured adherence to institutional policies, and contributed financial aid knowledge to enhance admissions operations
  • Managed a portfolio of borrower accounts, ensuring accuracy and up-to-date information.

Education

BA - Organizational Management

University Arizona Global Campus

Skills

  • Resume building
  • Human resources knowledge
  • Industry Expertise
  • Career Assessment
  • Career Counseling
  • Digital Literacy
  • Interview coaching
  • Job search strategies
  • Progress Monitoring
  • Coaching meetings
  • Project Implementation
  • Career Materials Preparation

Languages

Spanish
Professional Working

Timeline

Career Coach

2u Inc.
01.2021 - Current

Enrollment Advisor

Zovio ·
07.2015 - 05.2021

Student Loan Specialist

Zenith Education Group
09.2014 - 05.2015

BA - Organizational Management

University Arizona Global Campus

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Monica Ann Ayala