Summary
Overview
Work History
Education
Skills
Timeline
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Monica Anthony

Lakeside,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Consultant

Institute Of Modern Recovery
07.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used Simple Practice to schedule therapy appointments.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Communicated effectively with staff members, and patients, employing active listening and interpersonal skills.

Respite Care Provider

AARC Center Foundation
01.2024 - Current
  • Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Scheduled daily and weekly care hours for client caseload.

Consultant

Our Lady's Roses Floral Design
11.2022 - 01.2024
  • Conducted thorough market research and analysis, providing valuable insights for client decision making.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Improved organizational efficiency, overhauling outdated operational procedures with innovative solutions.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted in-depth market research to identify opportunities for expansion and growth.
  • Assisted head floral designer in executing large event installations, resulting in seamless event setups and client satisfaction.
  • Safeguarded flower quality by monitoring storage conditions regularly, making adjustments as needed.

Server

Instawork
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Customer Service Representative Trainer

Anderson Plumbing, Heating and Air
12.2016 - 07.2020
  • Managed
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Adapted quickly to new technologies introduced to the workplace.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
  • Created interactive e-learning modules for remote trainee accessibility, promoting flexible learning options.
  • Provided coaching and mentoring to employees.

Insurance Agent

GEICO
05.2013 - 12.2016
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Calculated premiums and established payment methods for sales.
  • Adhere to auto insurance laws across multiple states.
  • Licensed to practice insurance across multiple states including CA, NV, HI, WA, NJ, AZ.

Photo Assistant Supervisor/Team Trainer

SeaWorld
02.2008 - 05.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Supported photographers in achieving desired visual outcomes through careful composition and framing techniques.
  • Gathered, organized and input information into digital database.

Religious Education Teacher

Saint John Of The Cross Parish
09.2007 - 05.2017
  • Developed comprehensive lesson plans, effectively teaching religious concepts and moral values to students.
  • Organized and lead annual events such as retreats and community service projects, enriching the overall spiritual experience for students.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles, ensuring all students had equal access to the curriculum content.
  • Enhanced student understanding of religious texts by incorporating storytelling and relatable examples into lessons.
  • Cultivated strong relationships with parents, keeping them informed of their child''s progress while encouraging participation in religious education programs.
  • Engaged students by encouraging participation in class and sharing thoughts on subjects under discussion.
  • Collaborated with other educators to design a curriculum that aligned with state standards and promoted spiritual growth.
  • Conducted regular evaluations of instructional materials to ensure they met changing educational standards and remained relevant for current topics in religious education.
  • Maintained up to date education through reading, attendance at conferences, workshops and courses.

Education

Psychology

South Western Community College
Chula Vista, CA

High School Diploma -

School of Creative And Performing Arts
San Diego, CA
06.2007

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • MS Office
  • Strategic Planning
  • Work Planning and Prioritization
  • Management Coaching
  • Multitasking Abilities
  • Written Communication

Timeline

Consultant

Institute Of Modern Recovery
07.2024 - Current

Respite Care Provider

AARC Center Foundation
01.2024 - Current

Consultant

Our Lady's Roses Floral Design
11.2022 - 01.2024

Server

Instawork
06.2021 - Current

Customer Service Representative Trainer

Anderson Plumbing, Heating and Air
12.2016 - 07.2020

Insurance Agent

GEICO
05.2013 - 12.2016

Photo Assistant Supervisor/Team Trainer

SeaWorld
02.2008 - 05.2013

Religious Education Teacher

Saint John Of The Cross Parish
09.2007 - 05.2017

Psychology

South Western Community College

High School Diploma -

School of Creative And Performing Arts

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