Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Antunez

Houston,TEXAS

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Supervisor of Operations

Cotton GDS
Houston, TX
09.2019 - 12.2023
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Led cross-functional teams in developing innovative solutions for improving operational efficiencies.

Education

Mass Comunications - Mass Communications

Universidad Rafael Belloso Chacin- URBE
Venezuela
12-2006

Publicidad Y Mercadeo - Publicity And Marketing

Instituto Universitario Jesus Enrique Lossada
Venezuela
07-2000

Skills

  • Maintenance Oversight
  • Facilities Inspection
  • Recruitment and Hiring
  • Staff Evaluation

Languages

English
Professional

Timeline

Supervisor of Operations

Cotton GDS
09.2019 - 12.2023

Mass Comunications - Mass Communications

Universidad Rafael Belloso Chacin- URBE

Publicidad Y Mercadeo - Publicity And Marketing

Instituto Universitario Jesus Enrique Lossada

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Monica Antunez