Monica Antunez
Apopka,FL
Summary
To obtain a position in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
PHCA Medical Group
04.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Receptionist
All My Kids Pediatrics
08.2021 - 03.2023
- The receptionist is accountable for the patient’s first impression of the practice by making patients feel safe, cared for, and respected with an emphasis on customer service
- The receptionist is responsible for the complete patient registration process in Health fusion
- The receptionist answers the telephone, responds to parent questions /concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
- The receptionist communicates with the parent to obtain demographic, insurance, and current medical condition information in order to perform accurate registration
- Verifies insurance eligibility and determines accurate up-front collection amount
Production Associate
Bloem Production
08.2011 - 06.2018
- Inspect product for any defects
- Pack the product and ensure that the product has the proper labeling and that the correct amount of product is packed in each box
- Meet all safety and housekeeping requirements to ensure production areas are clean and free of unnecessary items
- Recognize and correct any potential safety hazards, effectively communicate and enforce company safety rules/procedures
Associate / Associate Trainer
Panera Bread
08.2007 - 08.2011
- Served customers with exceptional customer service
- Check the quantity and quality of received products
- Perform kitchen maintenance and cleaning duties
- Practices food safety and sanitation standards required of foodservice establishments
- Manage preparation and presentation of the meals
- Prepared products for the day
- Correctly train new associates to the company’s policies and standards
- Open / Closed bakery including set up of pastries, breads, and bagels
- Kept all areas stocked and ready for the peak hours
- Communicated in a timely manner with the co-workers and management regarding the amount of food on hand and its quality
- Completed cleaning in accordance with the appropriate daily operating procedure
- Followed established cost control systems, including employee food policy and waste guidelines
Education
Diploma -
Wekiva High
Apopka, FL06.2010
Skills
- Delegation
- Communication
- Time Management
- Detail Oriented
- People Oriented
References
- Samantha Quinones, former General Manager, 321-460-0922
- Perla Gutierrez, former co worker, 863-236-1115
- Lucy Zamora, Friend, 407-600-0135
Awards
Employee of the Month, 08/09
Timeline
Front Desk Receptionist
PHCA Medical Group
04.2024 - 09.2024
Medical Receptionist
All My Kids Pediatrics
08.2021 - 03.2023
Production Associate
Bloem Production
08.2011 - 06.2018
Associate / Associate Trainer
Panera Bread
08.2007 - 08.2011
Diploma -
Wekiva High
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