Monica A. Puetthoff
Milford,MA
Summary
Productive, quality-oriented operations management professional eager to contribute exceptional business development, financial administration, and staff development skills toward optimizing operations of a progressive organization. Excel in training, developing and directing high-performance teams; equipping staff with tools and resources for maximizing performance. Dynamic analytical, team leadership, report generation, project management, vendor relations, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
OPERATIONS MANAGER
NRT BUS
01.2024 - Current
- Managed daily transportation operations across 140+ school bus routes, leading and coordinating a team of 155 drivers and monitors.
- Served as primary district liaison—handling escalations and building back customer confidence.
- Managed maintenance for a fleet of 150 vehicles to ensure optimal performance.
- Optimized and restructured routes to improve operational efficiencies
- Promoted a positive, team-oriented work environment.
OPERATIONS MANAGER
VAN POOL TRANSPORTATION
01.2015 - 01.2025
- Managed daily transportation operations across 200 + school bus routes, leading and coordinating a team of 300 drivers and monitors.
- Served as primary district liaison—handling escalations, route changes, and customer feedback.
- Managed maintenance for a fleet of 250 vehicles to ensure optimal performance.
- Generated and delivered more than 50 invoices each period to contracting districts, accurately matching service data to charges
- Promoted a positive, team-oriented work environment and employee development.
OPERATIONS MANAGER
ITN GREATER BOSTON, INC
01.2012 - 01.2015
- Oversee daily operations of office staff and volunteers by maintaining schedules to ensure that our members receive services safely and on time.
- Drive business development of members and volunteer drivers to meet monthly metrics.
- Analysis of financial performance, payroll, accounts payable and accounts receivable.
- Deliver superior customer service and enhance relationships with community partners, members and drivers.
Education
Business Administration -
UNIVERSITY OF VERMONT
Burlington, VT01-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Communication
- Time management
Timeline
OPERATIONS MANAGER
NRT BUS
01.2024 - Current
OPERATIONS MANAGER
VAN POOL TRANSPORTATION
01.2015 - 01.2025
OPERATIONS MANAGER
ITN GREATER BOSTON, INC
01.2012 - 01.2015
Business Administration -
UNIVERSITY OF VERMONT
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