Monica Aquino-Feder
Modesto,CA
Summary
Proven Medical Assistant Team Leader with a track record of enhancing patient satisfaction and streamlining operations at Covid Testing Today. Skilled in HIPAA compliance and patient care coordination, adept at improving outcomes and efficiency. Demonstrates professionalism and ethics, significantly contributing to team support and patient satisfaction. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Access Wellness
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant Team Leader
Covid Testing Today
10.2021 - 10.2022
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the schools, coordinating with school staff and other professionals to optimize patient care.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Increased patient satisfaction rates through proactive follow-ups on lab results and timely communication of pertinent information.
- Created an organized workspace by implementing efficient documentation practices and streamlining recordkeeping systems.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant Team Leader
Dr. McNemar Plastic & Facial Surgery
01.2015 - 12.2018
- Increased patient satisfaction rates through proactive follow-ups on procedures.
- Created an organized workspace by implementing efficient documentation practices and streamlining recordkeeping systems.
- Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and safeguarding sensitive information.
- Ensured timely completion of administrative duties, contributing to a well-managed medical office environment.
- Implemented inventory management systems that minimized supply shortages and reduced costs associated with overstocking.
- Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced patient care by implementing effective communication and collaboration among team members.
Medical Assistant Team Leader
Dr. Dat Nguyen
01.2013 - 12.2015
- Created an organized workspace by implementing efficient documentation practices and streamlining recordkeeping systems.
- Increased patient satisfaction rates through proactive follow-ups on lab results and timely communication of pertinent information.
- Maintained strict adherence to HIPAA regulations, protecting patient confidentiality and safeguarding sensitive information.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing procedures.
Managed Care Coordinator
Bay Valley Medical Group
04.2000 - 11.2013
- Streamlined the managed care process for better efficiency through thorough documentation and accurate recordkeeping.
- Ensured compliance with regulatory standards by staying current on industry best practices and incorporating them into daily operations.
- Strengthened relationships between patients, families, and medical teams by serving as a knowledgeable liaison and advocate.
- Facilitated smooth transitions of care between healthcare settings by working closely with medical director and case managers.
- Enhanced patient satisfaction with personalized care coordination, addressing individual needs and concerns.
- Created authorizations, working with hospital staff and families to assess and meet individual needs.
Education
Associate of Applied Science - Medical Assisting
Heald College
Hayward, CA01.2011
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- CPR
- Immunization Administration
- Specimens collection and processing
- Laboratory Specimen Collection
- Professionalism and Ethics
- Insurance Verification
- Maintaining confidentiality
- Patient Care Coordination
- Equipment Sterilization
- Patient Relations
- Simple dressings
- Prioritizing stat orders
Timeline
Medical Assistant
Access Wellness
10.2022 - Current
Medical Assistant Team Leader
Covid Testing Today
10.2021 - 10.2022
Medical Assistant Team Leader
Dr. McNemar Plastic & Facial Surgery
01.2015 - 12.2018
Medical Assistant Team Leader
Dr. Dat Nguyen
01.2013 - 12.2015
Managed Care Coordinator
Bay Valley Medical Group
04.2000 - 11.2013
Associate of Applied Science - Medical Assisting
Heald College
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