Monica Arana
Chambersburg,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Oxo
05.2023 - Current
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Event Coordinator
KAI Marketing
10.2022 - 02.2023
- Enhanced fundraising efforts by developing and implementing strategic plans for donor cultivation and stewardship.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Built strong relationships with key stakeholders, including board members, donors, and community partners to foster collaboration and support.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event attendance.
Manager
Palm Smoothies
02.2020 - 08.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA05.2021
Skills
- Complaint Resolution
- Positive Attitude
- Recordkeeping Strengths
- Call Management
- Microsoft PowerPoint
- Appointment Scheduling
- Paperwork Processing
- Report Generation
- Call Management
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Oxo
05.2023 - Current
Event Coordinator
KAI Marketing
10.2022 - 02.2023
Manager
Palm Smoothies
02.2020 - 08.2021
High School Diploma -
Chambersburg Area Senior High School
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