Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Arenas

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

9
9
years of professional experience

Work History

Cashier

Sprouts Farmer Market
10.2019 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Addressed customer needs and made product recommendations to increase sales.

Dispatcher

Trans Pro
12.2016 - 06.2019
  • Cancel routes for drivers when ever we had call outs
  • Called providers, schools and parents when drivers were outside for pick up or drop offs.
  • Microsoft, filing paperwork, sending out emails.
  • Processing TRF's for new applicants.
  • Checking buses once the shift was over for every driver.
  • Customer service

Cashier

Market Basket
04.2014 - 12.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Phineas Banning Senior High School
Wilmington, CA
06.2013

Skills

  • Returns Processing
  • Cash Handling
  • Cash Register Operation
  • Customer Assistance
  • Customer Service
  • Cleaning and Sanitizing
  • Drawer Balancing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Sprouts Farmer Market
10.2019 - 05.2023

Dispatcher

Trans Pro
12.2016 - 06.2019

Cashier

Market Basket
04.2014 - 12.2016

High School Diploma -

Phineas Banning Senior High School

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Monica Arenas