Monica Arias
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
GW Center For Integrative Medicine
11.2016 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Negotiated and executed contracts on behalf of department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
Call Center Customer Service Representative
Dominion National
03.2014 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medical Receptionist
GW Center For Integrative Medicine
04.2012 - 02.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist
Dr. Vandana Sharma MD
09.2011 - 04.2012
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed office bookkeeping with insurance billing and patient payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
High School Diploma -
Park View High School
Sterling, VA06.2020
Skills
- Office Management Software
- Customer Relations
- Update Policies
- Sensitive Document Disposal
- Inventory Maintenance
- Physician Coordination
- Planning and Prioritization
- Effective Multitasking
- Administrative Support
- Hiring and Terminations
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
GW Center For Integrative Medicine
11.2016 - Current
Call Center Customer Service Representative
Dominion National
03.2014 - 11.2015
Medical Receptionist
GW Center For Integrative Medicine
04.2012 - 02.2014
Medical Receptionist
Dr. Vandana Sharma MD
09.2011 - 04.2012
High School Diploma -
Park View High School
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