MONICA ARIAS
Eastvale,Ca
Summary
Hardworking Operations Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
14
14
years of professional experience
Work History
Porter Supervisor
Innovative Pest Solutions
01.2022 - 01.2024
- Schedule porters on a weekly basis of what property’s to go to and ensure that pictures are provided to property management when job is complete.
- Train porters on cleaning procedures , safety protocols and customer service skills
- Make sure porters all have the supplies needed for upcoming work.
- Schedule added services in a timely manner and arrange porters schedules
- Provide porter services for property management properties, ensuring cleanliness and maintenance of common areas.
- Regularly inspect interior and exterior areas of properties, keeping property managers informed of any damage or maintenance issues.
- Maintain cleanliness of common areas, including lobbies, elevators, hallways, laundry rooms , community centers, offices, outside patio areas.
- Overseeing that the porters Empty trash and recycle bins and ensure proper disposal.
- Scheduling the Shampooing, pressure washing, sweeping, mopping all types of floors.
- Preparing units for new tenants by detail cleaning of all appliances, bedrooms, restrooms
- Process and schedule work orders thru appfolio
- Preparing property for routine inspections
- Following all safety guidelines
- Drove from location to location cleaning exterior of apts
- Wiping down washers and dryers, cleaning trash areas, windows, cutting weeds, maintaining appearance
- Also cleaning units to turn for new tenants
- Which include wiping down all appliances, cabinets, windows, counters, cleaning floors and fans etc etc
- Also worked in the office doing customer service for the bed bug dept
- Answering phone calls and emails, scheduling tickets for the tech, creating proposals for service.
Aktive Management Care
01.2015 - 01.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Southcoast Auto Insurance
01.2010 - 01.2015
- Quote customers on full coverage and liability policies, Answer phone calls, Drive to dealerships and offer coverage to customers who need a binder when coming out of finance
- Up sell to full coverage
- Work with a variety of companies where there is no margin for mistake
- Make adjustments according to companies requirements in order to match the customer with the company that fits them best.
Education
Sierra High School
12.2000
I-Poly High
12.1998
Skills
- PROBLEM SOLVING SKILLS
- CLEAR COMMUNICATION
- PATIENCE
- LISTENING SKILLS
- DESIRE TO LEARN
- ABILITY TO LEARN FAST
- ABILITY TO TEACH
- ORGANIZED
- ADAPTABILITY
Timeline
Porter Supervisor
Innovative Pest Solutions
01.2022 - 01.2024
Aktive Management Care
01.2015 - 01.2020
Southcoast Auto Insurance
01.2010 - 01.2015
Sierra High School
I-Poly High