Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Monica Armenta

Imperial,CA

Summary

Meticulous Medical Records Clerk 11 year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology. Dedicated to providing highest quality care to patients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry job level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Office Technician/ Medical Records Assistant

County Of Imperial
07.2015 - 02.2019
  • Perform complex and specialized clerical duties to include but not limited to: prioritizing work and meet scheduled timelines; compile, organize and evaluate incoming paperwork form case workers, nurses and Psychologist
  • Update, prepare and review all client’s files;
  • Provide guidance and assistance as needed to staff and clients; resolve issues expressed by clients and staff and refer any and all concerns to appropriate superiors.
  • Assist in training new staff and providing work direction to student workers
  • Responsible for organizing monthly, quarterly meetings and responsible for coordinating and schedule meeting conference rooms.
  • Act as liaison with outside agencies regarding clients and any essential information.
  • Audited files for completion and accuracy.
  • Posted medical records promptly upon accurate assembly and analysis.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Supported medical staff by providing organized and accurate medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Filed records for timely retrieval.
  • Answering phones with proper etiquette, direct incoming phone calls
  • Schedule appointments
  • Retention calls
  • Interpret for doctor/clients
  • Mail run
  • Create excel logs to keep track of mileage and supervisor reports.
  • Route pharmacy faxes/ messages, subpoenas,
  • Cover for other office in need of coverage
  • Inform clients of available support groups, interact with clients
  • Maintain caseload of 200 clients, pull/file alphabetical system, purge at end of fiscal year,
  • Create friendly environment for both clients and staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff

Medical Office Receptionist/ Marketing

PRN PHYSICAL THERAPY
06.2008 - 07.2015
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly with average of 100+ customer calls per day
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Workers Compensation referrals and authorizations
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected cash/credit payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Designed and implemented advertising and public relations activities.
  • Maintained inventory of marketing literature, archive files and sample files.
  • Worked closely with in-house design team to develop visuals for content.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Skills

  • Microsoft Word
  • Microsoft Office
  • Computer Skills
  • HIPAA
  • Schedule Management
  • Organizational Skills
  • Multi-Line Phone System
  • Insurance Verification
  • Payment Processing
  • Behavioral Health
  • Medical Office Experience
  • Customer Experience
  • Record Retention Guidelines

Languages

Spanish
Professional Working

Timeline

Office Technician/ Medical Records Assistant

County Of Imperial
07.2015 - 02.2019

Medical Office Receptionist/ Marketing

PRN PHYSICAL THERAPY
06.2008 - 07.2015

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Monica Armenta