Monica Armenta

Chipotle Mexican Grill

05.2024 - Current

Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Mentored junior employees to improve performance, food safety, and customer service.
Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Maintained current knowledge of all team position requirements.
Evaluated crew members'' progress and provided constructive feedback for continuous development.
Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Facilitated open communication between crew members, promoting teamwork and collaboration.