Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica A. Rodriguez

Hillsborough

Summary

Dynamic and results-driven professional with over 7 years of experience in customer-facing roles, complemented by more than 3 years dedicated to training new employees. Proven leadership capabilities demonstrated through nearly 3 years of management experience, focusing on team development and operational efficiency. Exceptional multitasking and prioritization skills enable thriving in high-pressure environments while consistently driving positive outcomes. Expertise as a freelance social media manager and website designer highlights a strong passion for creativity and brand building.

Overview

5
5
years of professional experience

Work History

B2B Sales Consultant – Commercial

Staples
12.2024 - Current
  • Manage and grow a portfolio of business accounts, fostering long-term relationships to drive retention and revenue.
  • Develop and implement proactive client management strategies to optimize performance and encourage account expansion.
  • Analyze sales trends and customer data to identify opportunities for improvement, presenting actionable insights to leadership.
  • Partner with cross-functional teams, including marketing, analytics, and customer success, to enhance account engagement.
  • Leverage Google Workspace tools (Sheets, Docs, Slides) to create reports, track performance, and develop sales presentations.
  • Managed client accounts, ensuring satisfaction through regular follow-ups and personalized support.
  • Presented product demonstrations that highlighted value propositions, facilitating informed purchasing decisions.
  • Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets.
  • Developed tailored B2B sales strategies to meet client needs and drive revenue growth.

Secretary to the Director of Curriculum & Instruction

New Brunswick Board of Education
01.2024 - 12.2024
  • Led data-driven initiatives, managing intense data handling, report generation, and performance tracking.
  • Created and optimized Google Sites, Forms, and Spreadsheets to streamline internal processes and improve efficiency.
  • Conducted training sessions for new employees, improving onboarding experiences and operational effectiveness.
  • Managed scheduling for meetings and events to ensure efficient use of resources.
  • Coordinated communication between departments, enhancing collaboration and information flow.

Salon Operations Manager

The Lash Lounge
06.2021 - 01.2024
  • Managed business operations, sales strategies, and team leadership to enhance revenue growth.
  • Handled payroll and workforce management through ADP, ensuring accurate compensation and compliance.
  • Trained and developed staff, enhancing service quality and client retention.
  • Implemented training programs, improving team performance and skill development.
  • Streamlined daily operations, enhancing service delivery and customer satisfaction.

Recruitment & Marketing Coordinator

Vector Marketing
01.2021 - 06.2021
  • Developed and executed marketing campaigns across digital platforms, enhancing brand visibility.
  • Coordinated cross-functional teams to streamline project timelines and deliverables.
  • Analyzed market trends and consumer behavior to inform targeted marketing strategies.
  • Managed social media accounts, increasing engagement through strategic content planning.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.

Education

Bachelor of Arts - Business Administration

Rutgers University
New Brunswick

Skills

  • Account Management & Sales Growth
  • Strategic Client Management & Retention
  • Data Analysis & Performance Optimization
  • Cross-Functional Collaboration & Leadership
  • Google Workspace (Sheets, Docs, Slides, Forms, Drive)
  • HR policies and procedures
  • Project & Process Management
  • Presentation & Communication Skills
  • Sales presentations
  • CRM proficiency
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Office administration

Languages

Spanish
Professional Working

Timeline

B2B Sales Consultant – Commercial

Staples
12.2024 - Current

Secretary to the Director of Curriculum & Instruction

New Brunswick Board of Education
01.2024 - 12.2024

Salon Operations Manager

The Lash Lounge
06.2021 - 01.2024

Recruitment & Marketing Coordinator

Vector Marketing
01.2021 - 06.2021

Bachelor of Arts - Business Administration

Rutgers University

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