Monica Arreola
14423 Brand Blvd,CA
Summary
Adept at fostering customer loyalty and building lasting relationships, I excelled in roles at Kinetic Advantage LLC and other companies, enhancing customer satisfaction through fluent bilingual communication and effective problem-solving. My background includes expertise in cash handling and a proven track record in improving customer service experiences, demonstrating both hard and soft skills essential for dynamic customer engagement.
Overview
10
10
years of professional experience
Work History
Dealer Experience Specialist
Kinetic Advantage LLC
02.2021 - 11.2024
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dealer Service Specialist
AFC Finance Company
09.2019 - 12.2020
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Personal Banker II
US Bank
04.2015 - 09.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
No Degree - Medical Assistant Clerk Bilingual
Southwestern College
Chula Vista, CA06-1995
Skills
- Customer service
- Fluent bilingualism
- Problem-solving
- Teamwork and collaboration
- Multi-tasking strength
- Cash handling
Timeline
Dealer Experience Specialist
Kinetic Advantage LLC
02.2021 - 11.2024
Dealer Service Specialist
AFC Finance Company
09.2019 - 12.2020
Personal Banker II
US Bank
04.2015 - 09.2019
No Degree - Medical Assistant Clerk Bilingual
Southwestern College
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