Monica Atwell
Rockwood,TN
Summary
Results-driven Sales Professional with extensive experience in retail environments. Expertise in customer service, inventory management, and cash handling. Proven ability to enhance store profitability and drive sales growth through effective problem-solving and team collaboration.
Overview
10
10
years of professional experience
Work History
Sales Associate
Big Lots
04.2024 - Current
- Enhanced shopping experience by assisting customers with product selection.
- Boosted sales through organized merchandise displays that improved visibility.
- Ensured accurate cash handling by processing transactions efficiently and professionally.
- Achieved daily sales goals through collaboration with team members and performance initiatives.
- Trained new associates on store policies and exceptional customer service standards.
- Resolved customer inquiries promptly, significantly enhancing overall satisfaction levels.
- Cultivated relationships with customers, encouraging repeat business and loyalty.
Sales Associate
Goodwill
05.2023 - 04.2024
- Ensured stock availability by conducting regular inventory checks, reducing discrepancies.
- Increased foot traffic through effective promotional strategies for seasonal sales initiatives.
- Enhanced store visual appeal by organizing racks and shelves for customer engagement.
- Processed cash transactions accurately, adhering to company cash handling policies consistently.
- Managed returns, exchanges, and refunds in compliance with store policies effectively.
- Provided expert assistance to customers on sizing, accessories, and merchandise care.
Assistant Manager
Dollar General
08.2022 - 05.2023
- Enhanced store operations compliance by supervising daily activities and staff adherence.
- Boosted customer service quality through training and mentoring of new employees.
- Optimized inventory accuracy by conducting regular audits and managing stock levels.
- Elevated product visibility and sales by developing strategic promotional displays.
- Resolved customer issues to foster a positive shopping experience and satisfaction.
- Improved financial accuracy by monitoring cash intake and overseeing reconciliations.
Store Manager
Dandy Mini Mart
10.2015 - 07.2022
- Enhanced operational compliance by overseeing daily store functions effectively.
- Trained staff in customer service and inventory management best practices.
- Implemented cost-saving measures, optimizing efficiency and reducing operational waste.
- Analyzed sales trends, adjusting product offerings to improve customer satisfaction.
- Reduced stock discrepancies by coordinating improved inventory tracking processes.
- Promoted teamwork and employee engagement initiatives, fostering a positive work environment.
Education
High School Diploma -
Horseheads High School
Horseheads, NY06-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Cash handling
- Store opening and closing
- POS system operation
Timeline
Sales Associate
Big Lots
04.2024 - Current
Sales Associate
Goodwill
05.2023 - 04.2024
Assistant Manager
Dollar General
08.2022 - 05.2023
Store Manager
Dandy Mini Mart
10.2015 - 07.2022
High School Diploma -
Horseheads High School