Monica Augustine
Arlington,TX
Summary
Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
18
18
years of professional experience
Work History
Inbound Problem Solver
Amazon FTW6
Coppell, TX
03.2018 - Current
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Implemented strategies for continuous improvement in all aspects of warehouse operations.
- Collaborated with other departments to identify root causes of systemic problems.
- Documented processes related to problem resolution and created training materials for new staff members.
- Resolved customer complaints regarding deliveries, quality issues.
Picker/Packer
Amazon Fulfillment Center FTW 8
Dallas, TX
01.2018 - 11.2018
- Unloaded, picked, staged and loaded products for shipping.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Facilitated communication between managers and staff regarding operational procedures and policies.
Teacher Assistant
Neff Elementary School
Houston, TX
02.2014 - 01.2017
- Under direct supervision, performs duties that are instructional in nature or may deliver direct services to students or parents.
- Assist with test administration and monitoring.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Implemented lesson plans for students with varying learning styles.
- Created calm and disciplined classroom environment to improve student focus.
Cashier, Customer Service Rep, Money Center Associate
Wal- Mart
, Texas
04.2008 - 07.2014
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Answered customer inquiries regarding policies and procedures.
- Utilized computer software programs to process transactions accurately.
Admission Sales Rep
Houston Zoo
Houston, Texas
01.2007 - 08.2008
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
- Updated records in the student information system as needed throughout the admissions process.
Education
Bachelor of Science - Applied Psychology
LeTourneau University
Longview, TX05-2024
Associate of Arts - Human Service Managment
University of Phoenix Phoenix
06.2013
Skills
- Microsoft, Excel, Word Strong communication skills
- Materials handling and transport
- monitors claims and adhere to follow ups
- Work with small groups
- Customer service and support
- Multitasking
- Analytical Thinking
- Task Prioritization
- Problem-Solving
- Attention to Detail
Timeline
Inbound Problem Solver
Amazon FTW6
03.2018 - Current
Picker/Packer
Amazon Fulfillment Center FTW 8
01.2018 - 11.2018
Teacher Assistant
Neff Elementary School
02.2014 - 01.2017
Cashier, Customer Service Rep, Money Center Associate
Wal- Mart
04.2008 - 07.2014
Admission Sales Rep
Houston Zoo
01.2007 - 08.2008
Bachelor of Science - Applied Psychology
LeTourneau University
Associate of Arts - Human Service Managment
University of Phoenix Phoenix
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