Monica Ausmore
Providence
Summary
Trustworthy and dedicated 8 years of experience on & off serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Landscaper
Police Activities League
06.2008 - 08.2008
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Customer Service Cashier
Dunkin' Donuts
10.2010 - 09.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Packing Handler
Warehouse Stationery
04.2012 - 07.2014
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Proved successful working within tight deadlines and a fast-paced environment.
- Placed items into bags, boxes or other containers.
Customer Service Cashier
Dunkin' Donuts
03.2016 - 06.2018
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Cumberland Farms
08.2019 - 11.2021
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
John F Kennedy High School
Waterbury, CT06-2010
Skills
- Order coordination
- Check processing
- Drawer management
- Issue escalation
- Calm demeanor
- Quality assurance
- Payment processing
- Customer satisfaction
- Positive and professional
- Merchandise restocking
- Retail merchandising
- Phone etiquette
- Customer service
- Customer inquiries
- Multitasking and organization
Certification
- First Aid/CPR Certified
- Customer Service Certified
Timeline
Customer Service Cashier
Cumberland Farms
08.2019 - 11.2021
Customer Service Cashier
Dunkin' Donuts
03.2016 - 06.2018
Packing Handler
Warehouse Stationery
04.2012 - 07.2014
Customer Service Cashier
Dunkin' Donuts
10.2010 - 09.2011
Landscaper
Police Activities League
06.2008 - 08.2008
- First Aid/CPR Certified
- Customer Service Certified
High School Diploma -
John F Kennedy High School
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