Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Avalos

Fayetteville

Summary

Dynamic professional with extensive experience at Defense Commissary Agency, excelling in inventory management and customer service. Proven ability to optimize stock levels and enhance shopping experiences. Skilled in DAX systems and team leadership, fostering collaboration and ensuring compliance with safety regulations. Recognized for exceptional problem-solving and organizational skills.

Overview

35
35
years of professional experience

Work History

Computer Assisted Ordering Technitian

Defense Commissary Agency DeCA South Post
02.2022 - Current

* Manage DAX inventory system, ensuring accurate BOH data and optimal order quantities.
* Conduct daily audits, cycle counts, and contingency orders to resolve discrepancies.
* Process special orders, promotions, and ASN closures, identifying phased-out or mis-picked products.
* Monitor shrinkage, research stock variances, and recommend corrective actions.
* Perform temperature checks, product rotation, and recall compliance.
* Supervise and train new employees on CAO processes, inventory control, and safety procedures.
* Collaborate with vendors, contractors, and distributors to resolve supply issues and verify deliveries.
* Lead warehouse organization and commodity resets, streamlining operations and supporting sales growth.

Customer Service Associate

Defense Commissary Agency DeCA Quantico MCB Commisary
01.2022 - 02.2022

* Welcomed and assisted customers, ensuring a positive shopping experience.
* Processed transactions accurately, applying coupons, rewards, and discounts.
* Handled cash, credit/debit, and mobile payments securely.
* Answered customer questions on products, promotions, and store policies.
* Assisted with product recommendations and purchase decisions.
* Oversaw and closed self-checkout registers, resolving issues promptly.
* Supported end-of-day tasks, including refunds, deposits, and register maintenance.
* Collaborated with team members to maintain efficient store operations.

Customer Service Associatte

Defense Commissary Agency DeCA NAS Oceana Commissary
09.2021 - 01.2022

* Welcomed and assisted customers, ensuring a positive shopping experience.
* Processed transactions accurately, applying coupons, rewards, and discounts.
* Handled payments (cash, credit/debit, mobile) with accuracy and security.
* Answered inquiries on products, promotions, and store policies.
* Recommended products and provided detailed store information.
* Oversaw and closed self-checkout registers, resolving issues quickly.
* Supported end-of-day tasks: refunds, deposits, cash handling, and register maintenance.
* Ensured accurate cash management and coupon collection.
* Collaborated with team members to maintain efficient store operations.
* Built skills in POS systems, payment processing, and customer service.

  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Stocking/Inventory Specialist

Defense Commissary Agency DeCA Brunssum Commissary
07.2015 - 09.2021

Ordered, received, and maintained stock levels to meet daily sales demands.
* Conducted daily inventory checks and replenished low-stock items.
* Stocked shelves with proper labeling and attractive displays.
* Inspected products and removed expired or damaged items.
* Operated pallet jacks and other equipment to transport deliveries efficiently.
* Processed warehouse shipments accurately and timely.
* Maintained a clean, safe, and organized workspace, following safety protocols.
* Utilized Computer Assisted Orders (CAO) system to streamline inventory tracking.
* Collaborated with supervisors and team members to achieve store goals.

Soflines

AAFES Exchange
10.2012 - 07.2015

* Provided personalized product advice and guidance, enhancing the overall customer shopping experience.
* Delivered exceptional customer service with a friendly, approachable, and helpful attitude.
* Maintained a clean, organized, and presentable store environment, ensuring all areas were tidy.
* Demonstrated initiative and ownership of tasks, working independently with minimal supervision.
* Followed written and verbal instructions to complete assignments accurately and efficiently.
* Organized sales floor products, ensuring easy access and accurate pricing for customers.
* Set up promotional displays, maintaining visibility and proper labeling for all products.
* Assisted with annual inventory processes, contributing to accurate stock tracking and management.
* Collaborated as a reliable team member, completing tasks and assignments as directed.
* Supported store operations, balancing customer satisfaction with operational efficiency.

Sales Associate

Macy's
10.2008 - 10.2012


* Provided exceptional customer service, assisting with product recommendations, promotions, and queries.
* Managed customer transactions accurately, handling cash, credit/debit, and other payment methods.
* Operated cash registers, scanners, and calculators efficiently to process purchases and returns.
* Counted and balanced cash drawers at the start and end of shifts.
* Assisted with returns and exchanges, ensuring adherence to store policies and customer satisfaction.
* Communicated deals, promotions, and advertising effectively to customers.
* Contributed to annual inventories and stock management for accurate record-keeping.
* Maintained compliance with store procedures and operational standards.
* Recognized with ‘Magic Seller Award’ for top sales performance and outstanding employee contribution.
* Collaborated with team members and supervisors to achieve store sales goals and maintain a professional environment.\

Merchandise Associate

JCPenney
10.2007 - 01.2008

* Maintained cleanliness and organization of stockroom and sales floor, ensuring a professional environment.
* Arranged and organized merchandise in designated locations, contributing to a visually appealing store layout.
* Restocked shelves from the stockroom, ensuring products were consistently available for customers.
* Followed inventory and presentation standards to maintain an orderly and efficient store.
* Delivered exceptional customer service with a friendly, approachable demeanor.
* Assisted customers in locating products, facilitating a smooth shopping experience.
* Greeted customers warmly upon entry, fostering a welcoming store atmosphere.
* Demonstrated strong organizational skills and attention to detail in completing all tasks.
* Supported team operations by efficiently completing assignments and adhering to store procedures.
* Contributed to store success by maintaining standards and supporting customer satisfaction.

Production Line Leader

Mana Products Inc.
09.1997 - 05.2007

* Supervised production lines to ensure timely completion of production orders.
* Monitored progress, tracked performance, and motivated team members to meet production goals.
* Enforced safety regulations consistently across all operations.
* Maintained accurate inventory records and ensured adequate stock levels to prevent downtime.
* Completed requisitions and orders to support uninterrupted production workflows.
* Collaborated with management to resolve production line issues and align on objectives.
* Conducted product line analysis to optimize efficiency and output.
* Implemented quality control measures to maintain high production standards.
* Operated mechanical pallet jacks to unload and distribute materials throughout the facility.
* Assigned tasks, developed procedures, and maintained clean, organized work areas.
* Provided leadership, addressing issues promptly to maintain productivity.
* Demonstrated strong problem-solving skills to overcome operational challenges and ensure seamless operations.

Administrative Assistant / Front Desk Support

Guillermo Arosemena Arosemena
01.1991 - 04.1997

* Delivered professional front-desk support, answering phone calls and welcoming visitors warmly.
* Scheduled and managed appointments, maintaining accurate calendars to support daily operations.
* Coordinated staff meetings, including scheduling, preparation, and follow-up tasks.
* Managed incoming and outgoing mail, ensuring timely distribution.
* Prepared communications such as memos, emails, invoices, and detailed reports.
* Composed, edited, and proofread documents including letters, reports, and instructional materials.
* Created and maintained efficient electronic and physical filing systems to improve organization and retrieval.
* Oversaw account management and performed bookkeeping functions to maintain financial accuracy.
* Supported office efficiency through attention to detail, multitasking, and adherence to company procedures.
* Assisted management in maintaining smooth day-to-day operations and effective administrative workflows.

Education

Associate of Applied Science - General Business Administration

Fayetteville Technical Community College
Fayetteville, NC
12-2025

Associate of Applied Science - Small Business Operations

Fayetteville Technical Community College
Fayetteville, NC
07-2025

Associate of Applied Science - Business Foundations Certificate

Fayetteville Technical Community College
Fayetteville, NC
05-2024

Associate of Applied Science - Journalism

University Layca Vicente Rocafuerte
Guayaquil, Ecuador
05-1994

Skills

  • Inventory & Stock Management: DAX system, CAO system, stock replenishment, cycle counts, BOH accuracy
  • Customer Service & Sales: Product guidance, transaction processing, returns/exchanges, promotions, client relations
  • Administrative & Clerical: Appointment scheduling, filing systems, bookkeeping, mail management, report preparation
  • Leadership & Supervision: Staff training, team coordination, workflow optimization, warehouse organization
  • Safety & Compliance: Food safety, temperature monitoring, recall procedures, workplace safety regulations
  • Technical Skills: POS systems, scanners, cash registers, Microsoft Office Suite
  • Communication & Collaboration: Vendor coordination, customer interaction, cross-team collaboration, problem-solving
  • Organization & Attention to Detail: Product displays, inventory accuracy, clean and organized workspaces

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Computer Assisted Ordering Technitian

Defense Commissary Agency DeCA South Post
02.2022 - Current

Customer Service Associate

Defense Commissary Agency DeCA Quantico MCB Commisary
01.2022 - 02.2022

Customer Service Associatte

Defense Commissary Agency DeCA NAS Oceana Commissary
09.2021 - 01.2022

Stocking/Inventory Specialist

Defense Commissary Agency DeCA Brunssum Commissary
07.2015 - 09.2021

Soflines

AAFES Exchange
10.2012 - 07.2015

Sales Associate

Macy's
10.2008 - 10.2012

Merchandise Associate

JCPenney
10.2007 - 01.2008

Production Line Leader

Mana Products Inc.
09.1997 - 05.2007

Administrative Assistant / Front Desk Support

Guillermo Arosemena Arosemena
01.1991 - 04.1997

Associate of Applied Science - General Business Administration

Fayetteville Technical Community College

Associate of Applied Science - Small Business Operations

Fayetteville Technical Community College

Associate of Applied Science - Business Foundations Certificate

Fayetteville Technical Community College

Associate of Applied Science - Journalism

University Layca Vicente Rocafuerte
Monica Avalos