Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Monica Ayala

Summary

Motivated and dedicated professional with a proven record of taking on increasing responsibilities across customer service,retail operation, and team coordination. Committed to continuous learning and professional growth, with a strong drive to build a long term career in a dynamic, customer-focused environment.

Overview

9
9
years of professional experience

Work History

Sales Associate

Nike Factory Outlet
07.2023 - Current
  • Provides customer service and product knowledge to consumers engaging with them on the sales floor and registers.
  • Assists with receiving product and organizing merchandise in stockroom.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Babysitter

.
01.2023 - 07.2023
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Negotiated conflict between children, teaching resolution skills and empathy.

COORDINATOR

Marshalls Retail Store
09.2021 - 12.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

CASHIER/HOSTESS

Los 3 Ranchitos
11.2016 - 12.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business. Greeted customers entering store and responded promptly to customer needs.

Education

Associate of Arts -

Lone Star College System
Spring, TX
12.2020

High School Diploma - undefined

Tomball Memorial High School
Tomball, TX
06.2015

Skills

  • Team Leadership & Training
  • Relocation Adaptability
  • Strong Communication & Relationship Building
  • Multitasking & Problem-Solving
  • Customer Engagement
  • Adaptability in High stress environment
  • Communication and Interpersonal Skills
  • Attention to Detail

LANGUAGES

Spanish - Fluent
English - Fluent

Timeline

Sales Associate

Nike Factory Outlet
07.2023 - Current

Babysitter

.
01.2023 - 07.2023

COORDINATOR

Marshalls Retail Store
09.2021 - 12.2022

CASHIER/HOSTESS

Los 3 Ranchitos
11.2016 - 12.2019

High School Diploma - undefined

Tomball Memorial High School

Associate of Arts -

Lone Star College System

Similar Profiles

CREATE PROFILE