Monica Ayala- Agadzhanov

Skills:

• B2B Marketing Strategy and Sales.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Developed long-lasting relationships with clients by consistently delivering exceptional customer service and support.
• Facilitated seamless transitions for clients switching from other providers, ensuring minimal disruption to their operations.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Coordinated with technical support teams to resolve any system issues quickly, maintaining client trust in our services.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Served customers with knowledgeable, friendly support at every stage of transition of product and services.
• Conducted thorough analyses of clients'' current payment processing systems, recommending appropriate upgrades or changes to optimize performance.

Skills:

• Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
• Managed monthly/ yearly budgets and financial reports, ensuring fiscal responsibility and profitability.
• Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
• Promoted culture of continuous improvement within team by encouraging open feedback and sharing best practices between colleagues.
• Developed and enforced studio policies, leading to safer and more productive work environment.
• Established feedback system for clients, leading to continual service and process improvements.
• Boosted team morale and productivity through regular team-building activities.
• Expanded studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
• Streamlined studio operations by implementing efficient scheduling and project management systems.
• Created policies and procedures for company and delivered company-wide training to employees.
• Recruited, trained, and developed high-performing and customer-focused team from scratch.
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.

Skills:

• Managed sales pipelines, merchant service solutions, and client consultations.
• Provided ongoing support to clients, addressing any questions or concerns promptly and professionally, maintaining high levels of client satisfaction.
• Supported partner success through training and strategic support.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Increased revenue generation by upselling appropriate products and services to existing clientele.
• Ensured timely handling of disputes by coordinating resolutions between issuing banks, cardholders, and merchants.
• Provided comprehensive training on payment systems for new merchants, promoting seamless transition and integration.
• Boosted merchant retention rates with proactive outreach and relationship-building efforts.
• Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
• Recognized as a top performer within the team for consistently exceeding targets in both customer satisfaction ratings and sales quotas.
• Served as a liaison between technical support departments and merchants during system updates or troubleshooting incidents.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Set up appointments with potential and current customers to promote new products and services.
• Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships- 300+ clients.
• Consistently exceeded new sales growth quotas for Central Payment.
• Recognized as a top performer within the team for consistently exceeding targets in both customer satisfaction ratings and sales quotas- Consistent President's Club Award Member

Skills:

• Provided guidance in marketing and business development strategy.
• Designed customized training programs to enhance employee skills and improve productivity levels.
• Increased client revenue through effective sales strategy development and implementation.
• Helped clients improve organizational efficiency.
• Enhanced client satisfaction by providing exceptional customer service and timely project completion.
• Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients.
• Improved communication at all levels and transformed company culture into more productive atmosphere.
• Mentored junior consultants in effective communication techniques, analytical skills development, and problem-solving methodologies.
• Reviewed internal systems and organized training plans to address areas in need of improvement.

Skills:

• Focused on direct sales, relationship building, and customer experience delivery.
• Developed tailored recommendations for merchants based on detailed analysis of their business needs and goals.
• Implemented process improvements, significantly reducing chargeback rates for clients'' businesses.
• Conducted thorough risk assessments, ensuring compliance with industry regulations and minimizing fraud cases.
• Streamlined payment processing for clients by implementing efficient transaction procedures.
• Evaluated creditworthiness of prospective clients through diligent review of financial statements and credit reports.
• Maintained up-to-date knowledge of industry trends and best practices to provide informed advice to clients.
• Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
• Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
• Prepared pricing agreements and contracts to close sales.
• Used consultative sales approach to understand and meet customer needs.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Serviced existing accounts on regular basis to maximize revenue.
• Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
• Recognized as top performer within team for consistently exceeding targets in both customer satisfaction ratings and sales quotas.
• Served as liaison between technical support departments and merchants during system updates or troubleshooting incidents.