Monica Ayres

Self-employeed

04.2007 - 09.2018

Operated steam cleaning equipment to remove stains and odors from carpets and upholstery.
Assessed fabric types to select appropriate cleaning methods and solutions.
Trained new staff on equipment usage and safety protocols, ensuring compliance with industry standards.
Developed maintenance schedules for cleaning machinery, reducing downtime and improving efficiency.
Resolved customer inquiries and concerns regarding services provided, fostering positive relationships and repeat business.
Mixed water and chemicals in containers to prepare cleaning solutions.
Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
Identified appropriate spotting agents to use on persistent stains.
Worked closely with homeowners or property managers to address specific concerns regarding carpet or upholstery care within their facilities.
Built strong relationships with clients through professional demeanor, punctuality, and efficient completion of tasks.
Completed post-cleaning walkthroughs with clients to ensure satisfaction and address any additional concerns or needs.
Contributed to a positive company reputation by always representing the organization professionally during interactions with clients or prospective customers.
Supervised supplies in inventory and submitted reorder requests.
Drove from job to job all over the portland metro area.

Summary