Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Monica Badhwar

Orlando,FL

Summary

A highly motivated and well-qualified senior airport operations professional with 20+ years of progress experience and proven leadership successfully handling airport operations and building projects Knowledgeable about safety, security, and regulatory concerns related to the industry to ensure compliance with policies, procedures, and regulations. An effective communicator who builds relationships with teams to identify strengths and weaknesses to assist with professional growth and skill set development Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Duty Manager

Virgin Atlantic Airways
11.2018 - Current
  • Managed overall daily operations to run smoothly and efficiently without compromising safety and security requirements.
  • Developed and led business improvement projects for check-in, biometric boarding, OTP & cabin cleanliness and ancillary revenue targets.
  • Monitored and controlled quality of work by carrying out daily and monthly performance checks including key metrics.
  • Reviewed customer feedback and prepared reports to share with GHA team as well as other operational stakeholders to enhance service delivery.
  • Oversaw daily operations and organized monthly meetings with vendors including GHA, cabin cleaning, aircraft security, skycaps (BAGS) and daily sales reports.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Handled several NBA Charter flights from Tampa International Airport.
  • Implemented cost-saving measures to enhance profitability and align with budget

Duty Manager

Cathay Pacific Airlines
03.2008 - 07.2017
  • Setup brand-new station for Cathay Pacific Airways in Male, Maldives as Airport Services Manager to ensure smooth operations.
  • Created new procedures for check-in, boarding, baggage handling process to ensure consistent improvement of service standards.
  • Achieved number 1, 3 and 5 position during airport yearly performance out of all global stations for Cathay Pacific Airlines.
  • Developed monthly operating plan and financial reporting and analysis to match sales objectives.
  • Coached and provided career development to staff to ensure team is trained to perform multifunctional duties in all operational areas.
  • Assisted Airport Services Manager in station audits and preparing annual budgets.
  • In charge of baggage claims and settlements, grooming coordinator and station trainer for supervisors and GHA team.

Education

Bachelor of Arts in Sociology -

Delhi University
New Delhi, India

Diploma in Travel & Tourism Management -

YWCA
New Delhi, India

Skills

  • Strategic planning
  • Operational management
  • Financial administration
  • Training and development
  • Decision making
  • Customer service
  • Project management
  • Leadership
  • Organizational skills
  • Process Updates
  • Business Administration

Awards

Two Betsy Awards which represent Cathay Pacific’s appreciation for service excellence beyond the call of duty. Service Excellence Award from Cathay Pacific for extraordinary customer service to passengers. Won numerous commendations from passengers both Virgin Atlantic Airways and Cathay Pacific Airways for going an extra mile to help customers by going above and beyond.

Timeline

Duty Manager

Virgin Atlantic Airways
11.2018 - Current

Duty Manager

Cathay Pacific Airlines
03.2008 - 07.2017

Bachelor of Arts in Sociology -

Delhi University

Diploma in Travel & Tourism Management -

YWCA

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Monica Badhwar