Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Baker

Springfield,MO

Summary

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sleep Tech

Mercy Hospital Sleep Lab
11.2023 - Current
  • Optimized study results by troubleshooting technical issues with polysomnography equipment as needed.
  • Streamlined workflow processes, enhancing overall efficiency within the sleep lab team.
  • Maintained accurate patient charts and medical records.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.

Medical Assistant

Mercy Sleep Clinic
08.2018 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.

Patient Service Representative

Mercy Hospital Child Psychiatry Clinic
08.2017 - 08.2018
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Addressed bad debts in line with set protocols.

Education

Ozark Technical Community College
Springfield, MO
01.2024 -

Southwest Baptist University
Springfield, MO
08.2024 -

High School Diploma -

Republic High School
Republic, MO
05.2015

Skills

Oxygen Therapy Administration

HIPAA Compliance

Teamwork orientation

Interdisciplinary Collaboration

CPR Certification

Medication Administration

Sterile technique

Pain assessment

Vital signs monitoring

Clinical judgment

Self-reflection

Critical Thinking

Certification

  • Basic Life Support (BLS) - American Heart Association.

Timeline

Southwest Baptist University
08.2024 -

Ozark Technical Community College
01.2024 -

Sleep Tech

Mercy Hospital Sleep Lab
11.2023 - Current

Medical Assistant

Mercy Sleep Clinic
08.2018 - 11.2023

Patient Service Representative

Mercy Hospital Child Psychiatry Clinic
08.2017 - 08.2018

High School Diploma -

Republic High School

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Monica Baker