Monica Batts

• Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
• Helped clients file their insurance claims for damages that were caused by hurricanes and flood damages.

• Maintained clean and welcoming store environment to enhance overall shopping experience for customers.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Maintained high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
• Answered customer telephone promptly to avoid on-hold wait times.
• Received inbound calls from clients that were calling to report changes for their Snap, Tanf or Medicaid Benefits.
• New clients would call in to apply for benefits. Assist clients with other issues or questions they would have about their case.
• Made changes in Your Texas Benefits Portal.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Scan fans tickets to enter Arena and direct to seats.

• Improved participant retention rates by offering consistent support and guidance to community members.
• Strengthened relationships among community members by facilitating team-building exercises during group sessions or events.
• Enhanced community engagement by organizing and leading local events and workshops.
• Served as advocate in Cassiano Homes community for San Antonio Housing Authority Jobs-Plus Program. Encouraged my neighbors to utilize Jobs-Plus services to improve their employability. Utilized Google Docs for making spreadsheets, flyers, and other docs and file paperwork.
• Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.

• Worked in CSU Department. Made calls to doctors offices to see if claimants kept their appointments. Logged information received from doctors or nurses on behavior of claimants if appointments were kept.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Updated voters information in the DPS System & Voters screen. Quality check each voter's information and enter new voters information in the system.
• Followed established procedures to enter and process data correctly.

Prepared detailed reports on contract activity for senior management review, highlighting key metrics and areas of concern.

• Drafted, reviewed and revised contracts for accuracy and completeness.
• Provided friendly customer services, answered phone lines and route calls to Program Manager.
• Prepared and tracked contracts, amendments & budgets for all counties and cities that were in need of funds for disasters and mailed them to cities or counties in the state of Texas.
• Utilized Microsoft Word to create and export labels and merge letters. Utilized Excel to create spreadsheets to track all contracts that were mailed out in cities and counties of Texas.
• File and date stamp incoming mail and distribute mail into employee’s mailboxes ensuring accuracy so that co-workers have quick access to needed information.

• Interacted with customers by phone, email, or in-person to provide information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.