Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Beck

St. Louis,MO

Summary

Results-driven customer engagement specialist with a solid track record at HDIS, recognized for enhancing customer satisfaction through effective conflict resolution and administrative efficiency. Proficient in account management and data entry, successfully driving operational productivity and achieving positive outcomes.

Overview

28
28
years of professional experience

Work History

Customer Sales Representative

HDIS
St Louis, MO
05.2023 - Current
  • Assessed customer needs to recommend appropriate products or services.
  • Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
  • Provided training on how to use our products for both internal staff and external customers.
  • Ensured compliance with all relevant regulations when selling products or services.
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Demonstrated product capabilities and provided technical support to customers.
  • Developed relationships with existing customers through follow-up communications.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Maintained an accurate database of customer information including contact details, purchase history, and preferences.
  • Consulted with customers regarding needs and addressed concerns.
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
  • Processed customer account changes with proprietary software.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
  • Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
  • Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Massage Therapist

Massage Envy Spa
Clayton, MO
07.2007 - 03.2020
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns
  • Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction
  • Applied pressure to specific body points to relieve muscle tension and related symptoms

Massage Therapist

On-site Healing with Therapeutic Massage
St. Louis, MO
04.2003 - 08.2010
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques
  • Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns
  • Protected clients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments
  • Maintained clean, safe and well-organized work environment
  • Maintained patient records, tracking rehabilitation goals and progress
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation
  • Referred clients in need of specialized care to healthcare professionals
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction
  • Discussed body treatment needs and expectations with clients to maintain customer satisfaction
  • Analyzed client's medical histories to identify potential root causes of ailments

Software Test Engineer

Streamsearch.com LLC
Clayton, MO
06.1999 - 02.2001
  • Verified that all automated testing related activities followed strict standards defined by company
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team
  • Designed and updated test cases to complete consistent manual tests
  • Produced test scripts for new automated software testing rounds
  • Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date
  • Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue
  • Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations
  • Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings

Loan Consolidation Specialist

MOHELA
Chesterfield, MO
04.1997 - 05.1999
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Interfaced with customers to bring accounts current with suitable repayment plans

Education

Musical Theater

Southern Illinois University Edwardsville
Edwardsville, IL

Massage Therapy

St Louis College of Health Careers
St Louis, MO

Associate of Applied Science - Office Information Systems

St. Louis Community College- Forest Park

Skills

  • Administrative procedures
  • Customer service
  • Conflict resolution
  • Active listening
  • Account management
  • Payment processing
  • Data entry proficiency
  • Customer engagement

Timeline

Customer Sales Representative

HDIS
05.2023 - Current

Massage Therapist

Massage Envy Spa
07.2007 - 03.2020

Massage Therapist

On-site Healing with Therapeutic Massage
04.2003 - 08.2010

Software Test Engineer

Streamsearch.com LLC
06.1999 - 02.2001

Loan Consolidation Specialist

MOHELA
04.1997 - 05.1999

Musical Theater

Southern Illinois University Edwardsville

Massage Therapy

St Louis College of Health Careers

Associate of Applied Science - Office Information Systems

St. Louis Community College- Forest Park

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Monica Beck