Monica Bedolla
Bessemer,AL
Summary
Dedicated professional with many years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems, and processing payments. Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
15
15
years of professional experience
Work History
Trainer
Amazon
Bessemer, AL
09.2020 - Current
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Assisted with developing online learning modules for remote learners.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date knowledge of industry trends and best practices.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Supervised, evaluated or referred instructors to skill development classes.
Hopper
Loomis Armored
Birmingham, Alabama
02.2019 - 09.2020
- Picked up cash out of safes.
- Input Money pick up into data device.
- Pick up cash from atm and refill atm.
- Reset atm.
- Drive armor tuck.
Assistant Manager
Cricle K
Channelview, TX
02.2009 - 08.2020
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Investigated discrepancies in financial statements or accounting reports.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Verified customer age requirement for alcohol or tobacco purchases.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Reconciled registers to prepare daily bank deposits.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Lone Star College System
Spring, TX03-2007
Associate of Applied Science - Funeral Service And Mortuary Science
Lone Star College System
Spring, TXSkills
- Course Development
- Materials Preparation
- Online Instruction
- Lesson Planning
- Program Management
- Curriculum Planning
- Classroom oversight
- Creative Problem-Solving
- Manufacturing
Timeline
Trainer
Amazon
09.2020 - Current
Hopper
Loomis Armored
02.2019 - 09.2020
Assistant Manager
Cricle K
02.2009 - 08.2020
GED -
Lone Star College System
Associate of Applied Science - Funeral Service And Mortuary Science
Lone Star College System