Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Monica Benitez

Chula Vista,CA

Summary

Dynamic professional with extensive experience at San Diego Superior Court, excelling in customer service and information management. Proven ability to multitask under pressure while maintaining a professional demeanor. Bilingual in Spanish, adept at resolving client issues and enhancing operational efficiency through initiative and effective communication.

Overview

13
13
years of professional experience

Work History

Receptionist

San Diego Plastics
Chula Vista, CA
07.2012 - 08.2018
  • Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, sorting and distributing mail
  • Answer phones and routes calls to the appropriate associate
  • Greet and directs visitors to the company
  • Answer inquiries about the company
  • Ensure reception area is tidy on a constant basis
  • Assist in resolving client's issues and complaints
  • Collect and distribute parcels and other mail
  • Assist in the ordering, receiving, stocking and distribution of office supplies
  • Assist with basic bookkeeping, and clerical duties such as photocopying, faxing, filing and collating
  • Run credit cards charges for material purchased by clients
  • Conduct bank deposit; cash and checks
  • Liaise between departments and provide clerical support
  • Assist and support sales, fabrication, and warehouse departments by translating for Spanish speaking customers

Court Operations Clerk II

San Diego Superior Court-County Of San Diego
San Diego, CA
05.2019 - Current
  • Answered phone calls from members of the public regarding court dates and procedures.
  • Ensured all court fees and fines were collected and properly recorded.
  • Provided customer service to the public regarding court procedures and case status.
  • Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Processed payments for court fees and fines, balancing accounts daily.
  • Maintained confidentiality of sensitive information per legal requirements.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Developed training materials for new court clerks regarding procedural policies.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Responded to inquiries from attorneys, law enforcement, and the public.

Education

General Education Courses, Computer Programming, Administrative Of Justice

Southwestern College
05.2007

Skills

  • Customer service skills
  • Verbal and written communication skills
  • Telephone Skills
  • Computer Skills
  • Professional personal presentation
  • Organizing and planning
  • Information Management
  • Multitask
  • Handles pressure
  • Initiative and problem-solving abilities
  • Supply Management
  • Dependability
  • Spanish fluency
  • Team collaboration
  • Calendar management
  • Court scheduling
  • Document processing
  • Case management
  • Payment processing
  • Customer service
  • Data entry
  • Record keeping
  • Time management
  • Attention to detail
  • Proficient in Microsoft Word, Excel and SDLaw/Juris

Accomplishments

  • Recognition for Customer Service Award

Timeline

Court Operations Clerk II

San Diego Superior Court-County Of San Diego
05.2019 - Current

Receptionist

San Diego Plastics
07.2012 - 08.2018

General Education Courses, Computer Programming, Administrative Of Justice

Southwestern College

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Monica Benitez