Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Bennett

Miami

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employ empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. I operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

15
15
years of professional experience

Work History

Studio Director

Gee Beauty
08.2010 - Current
  • Fostered a culture of innovation within the studio, inspiring teams to push boundaries in design and technology integration.
  • Led multi-disciplinary teams to deliver outstanding results for high-profile clients across various industries.
  • Established an effective studio workflow by coordinating cross-functional teams and setting clear expectations for all stakeholders.
  • Implemented cost-saving measures without compromising quality or creativity, resulting in improved profitability for the studio.
  • Lead a high-performing team of service providers and front desk staff, managing daily operations, scheduling, and payroll
  • Set and communicate financial targets, track performance, and provide weekly coaching to align team with studio goals
  • Liaise between clients and staff to ensure seamless communication, address service concerns, and maintain long-term relationships
  • Deliver exceptional customer service, assist with product education, and drive retail sales
  • Oversee inventory management, vendor relationships, and in-studio events
  • Frequently serve as in-house interpreter for Creole-speaking clients to ensure comfort and clarity during services

Interpreter

Universal Translation Services
01.2016 - 06.2020
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Haitian Creole Interpreter

Doctors Without Borders
10.2012 - 11.2015
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Lead Spa Coordinator

Mondrian Hotel
01.2010 - 12.2011
  • Monitored employee performance, providing constructive feedback for continuous improvement.
  • Cultivated a culture of exceptional customer service by modeling desired behaviors for the team.
  • Mentored junior staff members on best practices in customer service, treatment modalities, product knowledge, increasing their overall effectiveness within the spa setting.
  • Resolved guest concerns promptly and professionally, promoting positive customer relations.
  • Booked appointments and facilitated communication between clients and service providers
  • Handled client check-ins, billing, and post-service satisfaction
  • Supported guests and team members by translating between English and Creole when needed

Education

Bachelor of Science - Mass Communication

Florida International University
Miami, FL
08-2010

Skills

  • Haitian Creole ⇄ English Translation
  • Verbal Interpretation / Client Communication
  • Customer Experience & Relationship Building
  • Operational Leadership & Team Management
  • Schedule & Payroll Coordination
  • Retail Sales & Inventory Management
  • Goal-Setting & Team Motivation
  • Conflict Resolution & Cultural Sensitivity
  • Microsoft Office, POS, Google Suite
  • Fluent bilingualism
  • Interpersonal communication
  • Cross-cultural communication
  • Relationship building
  • [Language] fluency

Timeline

Interpreter

Universal Translation Services
01.2016 - 06.2020

Haitian Creole Interpreter

Doctors Without Borders
10.2012 - 11.2015

Studio Director

Gee Beauty
08.2010 - Current

Lead Spa Coordinator

Mondrian Hotel
01.2010 - 12.2011

Bachelor of Science - Mass Communication

Florida International University

Similar Profiles

CREATE PROFILE