Summary
Overview
Work History
Education
Skills
Certificate of Excellence
Timeline
Generic

Monica Benson

Memphis,TN

Summary

Motivated to maintain customer satisfaction and contribute to company success. I deliver quality service to every customer with knowledgeable, efficient, effective support. I'm team-oriented, responsible and successful at addressing customer needs. Quick learner, well-versed in customer service, and clerical operations. Dedicated with years of experience in providing remarkable customer service. Solid team player with positive attitude and proven skills that contribute to business success. Specialize in quality, speed and analyzation. Articulate, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience

Work History

Sr Trace Rep

Federal Express
06.2002 - Current
  • Providing assistance to Internal/External customers regarding unidentified, undeliverable and damaged package
  • Initiate pro active solutions to ensure customer satisfaction
  • Managing customer challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions using web based applications
  • Assisting customers by answering questions, addressing concerns
  • Ability to work alone or with a team

Avon Independent Sales Representative

Avon
07.2001 - Current
  • Communicated effectively with customers to maintain customer satisfaction and loyalty
  • Assisted customers during selection process and helped choose perfect products to meet individual needs
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty
  • Provided customers with books, samples and explanation of products, placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Set up at local business events/Flea Markets to demonstrate Avon's products
  • Called lead lists resulting from various marketing campaigns to achieve sales
  • Followed up after sales to assess satisfaction
  • Cold-called prospective customers weekly
  • Used Excel, Microsoft to develop and conduct presentations of company's products and services to current and potential clients.

Inventory Clerk

Fritz Companies
06.1998 - 05.2001
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers using fedex and ups powerships
  • Help organize products in warehouse storage areas making them easily accessible to shorten pick time
  • Examined incoming shipments to verify quality and quantity
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Managed weekly inventory Kept detailed records of satellite stock inventory in excel
  • Trained incoming temporary staff
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Received orders via phone, mail, fax daily
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment

Education

High School Diploma -

Lockport Township High-school
Lockport, IL
06.1994

Skills

  • Customer Support
  • Organizational Ability
  • Multi task Team Player
  • Detail Oriented
  • MicroSoft Office
  • Staff Training
  • Problem Solving
  • Researching Skills
  • Prioritize Tasks
  • Data Entry
  • Telephone Skills
  • Time Management skills

Certificate of Excellence

Exuding the Purple Passion for Fedex with exceptional performance, teamwork, and momentum

Timeline

Sr Trace Rep

Federal Express
06.2002 - Current

Avon Independent Sales Representative

Avon
07.2001 - Current

Inventory Clerk

Fritz Companies
06.1998 - 05.2001

High School Diploma -

Lockport Township High-school

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Monica Benson