Monica Blackmon

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Improved overall project quality by reviewing work diligently before submission to the client for approval.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Independent Contractor utilizing my skills at various companies such as Wal-Mart, AirGas, AvidXchange, Lane Construction, and Second Harvest Food Bank. Duties included:

• Keying customer payments and contributions
• Assisting customers with their needs in person or over the phone.
• Assisting teammates to get job objectives done in a timely matter.
• Assisting with creating Data Reports and Spreadsheets for companies.

Performing general filing and organizing of company information.

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Collected, arranged, and input information into database system.
• Assisted teammates in other regional locations such as Florida and China during critical times of operation.