MONICA BLACKWELL
Pittsburgh,PA
Summary
Compassionate and detail-oriented healthcare professional with 5+ years of experience in patient care, seeking to transition into customer service. Proven track record of delivering exceptional service in high-pressure environments, managing multiple priorities, and effectively communicating with diverse populations. Strong problem-solving abilities and commitment to customer satisfaction developed through extensive patient care experience.
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Overview
11
11
years of professional experience
Work History
Licensed Practical Nurse
Fresenius Dialysis Clinic
02.2022 - Current
Good Samaritan Baptist Church Outreach
01.2018 - Current
- Provide health education and resources to the community members
- Demonstrate strong public communication and interpersonal skills
Case Manager
ConnectiveRx
04.2021 - 12.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Licensed Practical Nurse
Promedica Shadyside
03.2019 - 02.2022
Licensed Practical Nurse
Spring Hill Wellness and Rehab
09.2018 - 03.2021
Licensed Practical Nurse
Maxim Healthcare
06.2014 - 01.2020
Licensed Practical Nurse
Medical Staffing Solutions
03.2015 - 01.2019
Education
Licensed Practical Nurse (LPN) -
Pittsburgh Tech College
Oakdale, PA06.2014
Medical Assistant Certification -
Median School of Allied Health and Careers
Pittsburgh, PA06.2004
Skills
- Customer Service
- Communication
- Problem Resolution
- Multi-tasking
- Documentation
- Crisis Management
- Team Collaboration
- Technology
- Direct patient care
- HIPAA compliance
- Vital signs monitoring
- Patient evaluations
- Care planning
- Regulatory requirements
- Verbal and written communication
Richard Caliguiri Award
In honor of the late Mayor Richard S. Caliguiri, the Great Race presents the Caliguiri Award annually to the City of Pittsburgh residents who finish first in the 10K male, female, and Non-Binary Divisions.
Timeline
Licensed Practical Nurse
Fresenius Dialysis Clinic
02.2022 - Current
Case Manager
ConnectiveRx
04.2021 - 12.2024
Licensed Practical Nurse
Promedica Shadyside
03.2019 - 02.2022
Licensed Practical Nurse
Spring Hill Wellness and Rehab
09.2018 - 03.2021
Good Samaritan Baptist Church Outreach
01.2018 - Current
Licensed Practical Nurse
Medical Staffing Solutions
03.2015 - 01.2019
Licensed Practical Nurse
Maxim Healthcare
06.2014 - 01.2020
Medical Assistant Certification -
Median School of Allied Health and Careers
Licensed Practical Nurse (LPN) -
Pittsburgh Tech College
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