Monica Blane
Providence
Summary
Highly skilled Executive Housekeeper with valuable experience managing large-scale cleaning operations in hotel settings. Strong leadership abilities demonstrated through successful supervision of diverse housekeeping teams, resulting in well-maintained and clean facilities. Proven strengths in scheduling, inventory management, and staff training that contribute to operational efficiency and high levels of guest satisfaction. Previous roles have emphasised commitment to quality service, effective communication skills and sound decision making.
Overview
9
9
years of professional experience
Work History
Executive Housekeeper
The Newport Harbor Hotel and Marina
Newport
10.2018 - Current
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Organized supplies for use based on expected customer needs.
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Resolved customer complaints promptly and professionally.
- Ordered supplies through approved vendors and submitted invoices for payments.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Communicated effectively with other departments in order to provide efficient service delivery.
Front Desk Supervisor
The Newport Harbor Hotel and Marina
Newport
10.2018 - Current
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Assisted guests with inquiries and requests.
- Implemented strategies for improving customer service standards across the department.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed customer complaints and rectified issues to complete satisfaction.
Activities Assistant
St. Clare Home
Newport
04.2016 - 06.2018
- Provided emotional support to both clients and family members during difficult times.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Managed daily operations of recreational facilities.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Encouraged residents to participate in leisure activities according to their abilities.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Supervised and coordinated work activities of personnel.
- Administered first aid and notified emergency medical personnel.
Education
Some College (No Degree) - Early Childhood Education
Community College of Rhode Island
Warwick, RISkills
- Room preparation
- Deep cleaning
- Inventory management
- Staff scheduling
- Customer complaint resolution
- Health regulations
- Employee training
- Problem solving
- Effective communication
- Service excellence
- Multitasking and prioritizing
- Attention to detail
- Conflict resolution
- Electronic communication
- Cost control
References
References available upon request.
Timeline
Executive Housekeeper
The Newport Harbor Hotel and Marina
10.2018 - Current
Front Desk Supervisor
The Newport Harbor Hotel and Marina
10.2018 - Current
Activities Assistant
St. Clare Home
04.2016 - 06.2018
Some College (No Degree) - Early Childhood Education
Community College of Rhode Island
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