Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Blazer

Point Pleasant,WV

Summary

Proven achiever with extensive experience at Ohio Valley Bank, excelling in loan structuring and fostering team collaboration. Demonstrated expertise in enhancing loan processing efficiency and customer satisfaction, contributing significantly to business growth. Skilled in documentation review and interpersonal communication, consistently delivering results under tight deadlines.

Overview

16
16
years of professional experience

Work History

Teller

Ohio Valley Bank
04.2008 - 05.2011
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Operations Specialist

Ohio Valley Bank
05.2011 - 04.2018
  • Maintained detailed documentation of all application-related tasks, including project plans, testing processes, and change logs.
  • Fostered a culture of continuous learning within the team by sharing knowledge, resources, and best practices related to application development and support.
  • Worked closely with project managers to establish realistic deadlines for development milestones and ensured timely delivery of products or services.
  • Enhanced application functionality by identifying and resolving software issues in a timely manner.
  • Monitored usage trends and provided insightful recommendations for future enhancements or modifications to existing applications.

Collector

Ohio Valley Bank
04.2018 - 04.2019
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Evaluated, researched and resolved discrepancies.

Executive Assistant

Ohio Valley Bank
04.2019 - 06.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

Loan Processor

Ohio Valley Bank
06.2020 - 01.2024
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.

Commercial Loan Processor

Ohio Valley Bank
01.2024 - Current
  • Improved team productivity by providing ongoing training and guidance to junior processors on best practices in commercial lending operations.
  • Supported relationship managers in acquiring new clients by preparing well-researched and competitive loan proposals.
  • Maintained a high level of accuracy when reviewing financial documents, including income statements, credit reports, and collateral evaluations.
  • Collaborated with underwriters to expedite the approval process for commercial loans.
  • Reduced processing time for commercial loans by optimizing workflow processes within the team.
  • Streamlined loan processing by implementing efficient document management systems.
  • Minimized errors in loan documentation by implementing strict quality control measures.
  • Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
  • Enhanced customer satisfaction by providing timely and accurate updates on loan status.
  • Contributed to business growth by efficiently closing a high volume of commercial loans each month.

Education

Bachelor Of Business - Business Administration

Kaplan University
Davenport, IA

Skills

  • Loan structuring
  • Documentation Review
  • Loan Underwriting
  • Cash Flow analysis
  • Portfolio Management
  • Loan Processing Software
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Dedicated Work Ethic
  • Data Entry
  • Interpersonal Communication
  • Loan Origination
  • Financial document review
  • Credit and collections
  • Attorney communication
  • Risk Mitigation
  • Excellent Communication
  • Organizational Skills
  • Reliability
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Customer Communication
  • Relationship Building

Timeline

Commercial Loan Processor

Ohio Valley Bank
01.2024 - Current

Loan Processor

Ohio Valley Bank
06.2020 - 01.2024

Executive Assistant

Ohio Valley Bank
04.2019 - 06.2021

Collector

Ohio Valley Bank
04.2018 - 04.2019

Operations Specialist

Ohio Valley Bank
05.2011 - 04.2018

Teller

Ohio Valley Bank
04.2008 - 05.2011

Bachelor Of Business - Business Administration

Kaplan University

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