Monica Blyther
Rosedale,MD
Summary
Experienced household management professional with strong focus on team collaboration and achieving results. Adept at overseeing daily operations, ensuring high standards of cleanliness, organization, and efficiency. Skilled in coordinating schedules, managing budgets, and addressing diverse needs with flexibility and reliability. Known for excellent communication, problem-solving abilities, and keen eye for detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
House Manager
The Arc of Baltimore
Baltimore, MD
07.2024 - Current
- Oversees day to day operations of Community Living Unit
- Communicates with clients, families, doctor’s, day program facilities and Community Living Director and Coordinator
- Ensures household records keeping files are up to date
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
Front Desk / Customer Service Associate
Quoia Angel Scrubs
Baltimore, MD
08.2022 - 02.2025
- Communicates with callers in a professional, friendly and efficient manner, starving to minimize the time the customer is placed on hold
- Provides information to callers who has inquiries
- Answers all calls with appropriate telephone etiquette
- Greets all customers with a warm and welcoming attitude
- Records messages
- Takes inventory
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Direct Support Professional
Unified Community Connections
Baltimore, MD
05.2023 - 08.2024
- Provide direct care and support to individuals with developmental disabilities
- Ensure the safety and well-being of residents at all times
- Adhere to HIPAA regulations to maintain confidentiality of resident information
- Document actions and client response to care provided
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Direct Support Professional
The Arc of Baltimore
Baltimore, MD
09.2019 - 07.2024
- Assist with daily living activities, including personal hygiene, meal preparation, and medication administration
- Implement behavior management strategies to promote positive behaviors and reduce challenging behaviors
- Support residents in participating in recreational activities and community outings
- Maintain a clean and organized living environment for residents
Lead Housekeeper
University of Maryland
Baltimore, MD
08.2014 - 01.2024
- Assists in the development of department goals, objectives, policies and procedures
- Ensures compliance with facility policies and procedures and governmental and accreditation regulations
- Assists in training, orienting, and assigning department staff
- Makes recommendations for personnel actions
- Maintains ongoing communication with staff to review programs, provide feedback, discuss new developments, and exchange information
- Ensures that equipment used by Environmental Services is regularly cleaned and maintained in proper and safe working condition
- Ensures that the building is maintained in an odor free and clean condition and takes direct, immediate action to correct observed deficiencies
- Participates in meetings
- Stocks and controls department supplies
Front Desk Associate
Hilton Garden Inn and Homewood Suites
05.2010 - 12.2014
- Greeted guests and completed the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate
- Promoting marketing programs
- Assisted guests with check-in and check-out including, but not limited to, ensuring rooms and services was correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrated a thorough knowledge of hotel information including, but not limited to room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Used up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Responded to guest inquiries and requests and resolved issues in a timely, friendly and efficient manner
- Fielded guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Received, input, retrieve and relay messages to guests
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Education
High School Diploma -
Continental Academy
Miami, FL07-2006
Skills
- Proficient in Microsoft Word
- Comprehensive Patient Evaluation
- Patient Assessment Techniques
- Behavioral Guidance
- Patient Medication Coordination
- Activities of Daily Living Support
- Mental Wellness Assistance
- Active Listening Proficiency
- Accurate Record Management
- Customer service and conflict resolution in person and over the phone
Certification
- Communication Skills for Childcare
- First Aid
- CPR
- Child Care 1 Growth & Development (45 hours)
- Child Care 2: Activities for Young Children (45 hours)
- CMT
- Mandt
Languages
English
Full Professional
Timeline
House Manager
The Arc of Baltimore
07.2024 - Current
Direct Support Professional
Unified Community Connections
05.2023 - 08.2024
Front Desk / Customer Service Associate
Quoia Angel Scrubs
08.2022 - 02.2025
Direct Support Professional
The Arc of Baltimore
09.2019 - 07.2024
Lead Housekeeper
University of Maryland
08.2014 - 01.2024
Front Desk Associate
Hilton Garden Inn and Homewood Suites
05.2010 - 12.2014
High School Diploma -
Continental Academy