Summary
Overview
Work History
Education
Skills
References
Timeline
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Monica Bogans

Vallejo,CA

Summary

Fifteen years of customer service experience as a Strategic Territory Account Manager with a proven record of consistently exceeding targets and driving revenue growth. Expertise includes customer service, networking, sales strategies, and account management, with strengths in pre-call planning, leveraging sales analytics, and aligning strategies to achieve revenue goals. Skilled in motivating high-performing teams, delivering engaging presentations, and building strong customer relationships to drive measurable results. Extensive knowledge of marketing analysis, contract negotiation, and retail engagement enables the identification of opportunities, prioritization of initiatives, and execution of strategic plans. A results-oriented approach ensures exceptional performance, sustained sales growth, and enhanced client satisfaction.

Overview

7
7
years of professional experience

Work History

Specialty Sales Representative Hepatology

AbbVie
04.2024 - Current
  • Managed and executed comprehensive sales plans targeting over 100 healthcare professionals (HCPs), including physicians, NPs, and PAs, increasing market share by 25% and exceeding quarterly sales targets.
  • Implemented tailored strategies to educate HCPs on pharmaceutical products through engaging presentations and one-on-one discussions, improving prescribing behaviors and patient outcomes.
  • Built and sustained strong relationships with key opinion leaders (KOLs) and decision-makers, directly influencing product adoption and achieving measurable increases in account performance.
  • Conducted in-depth territory analysis and resource allocation, identifying high-potential accounts and maximizing opportunities for revenue growth.
  • Collaborated with cross-functional teams to develop and execute integrated strategies, increasing product adoption while maintaining compliance with regulatory guidelines.
  • Utilized CRM tools to track sales activities, analyze market dynamics, and refine strategies, achieving consistent improvements in product positioning and customer satisfaction.

Territory Account Manager

Altria
04.2022 - 04.2024
  • Managed a portfolio of over six high-value accounts, including retail chains like 7-Eleven, Extra Mile and wholesale partners such as Costco, driving a 20% increase in repeat business through tailored account strategies and elevated customer satisfaction.
  • Utilized advanced sales analytics to design and execute data-driven strategies, improving contract renewal rates and pricing adjustments by 15% through effective negotiation and proactive recommendations.
  • Led sales, distribution, and merchandising initiatives across a designated geography, achieving a 98% compliance rate in executing 24 national programs in collaboration with wholesalers.
  • Implemented robust tracking systems to monitor performance metrics, optimize in-store product placement, and deliver actionable insights, resulting in a 15% increase in product knowledge and overall sales.
  • Conducted in-depth consultations to assess client operations and reimbursement landscapes, identifying key stakeholders and aligning tailored solutions to meet client priorities and achieve business objectives.
  • Collaborated with cross-functional teams, contributing insights and aligning strategies to streamline account management, enhance client engagement, and advance organizational goals.
  • Developed and adjusted account-specific strategies with clear objectives and resource optimization, ensuring sustained growth through feedback-driven planning and market responsiveness.

Sales Manager

British American Tobacco
06.2021 - 04.2022


  • Oversaw a portfolio of 120 existing accounts and 200 prospective clients, developing financial sales programs that achieved a 15% annual volume increase and consistently met sales objectives.
  • Secured $350,000 in monthly revenue growth by forming strategic partnerships and contracting with 40-50 new outlets annually to expand market reach.
  • Directed forecasting for over 1,000 private label and branded SKUs, ensuring precise alignment with sales goals and sustainable long-term planning.
  • Executed 24 national programs with major wholesalers, achieving a 98% compliance rate and driving successful brand initiatives and promotions.
  • Developed tailored solutions based on client needs and market insights, enhancing customer satisfaction while optimizing revenue opportunities.
  • Optimized in-store product placement and implemented targeted marketing strategies, increasing product knowledge and sales performance by 15%.
  • Cultivated strong relationships with retail managers and key stakeholders, providing strategic advice and resolving issues efficiently to improve overall client engagement.
  • Collaborated with senior leadership to align account strategies with business goals, contributing to consistent achievement of KPIs and revenue targets.
  • Provided actionable insights through detailed monthly and quarterly reporting, enabling continuous improvement in performance metrics and strategic execution.
  • Promoted team accountability and growth by delivering impactful training programs and spearheading initiatives that drove measurable business outcomes.

Management Claims Specialist

The California Department of Industrial Relations
11.2017 - 07.2021
  • Assess incoming QME panel requests to verify compliance with DWC regulations and Labor Code statutes.
  • Apply regulations and policies to validate the validity of QME panel applications, consulting involved parties for necessary information Thoroughly research various databases to confirm accuracy and eligibility before fulfilling panel requests.
  • Ensure compliance with Labor Code sections for initial, replacement, and additional specialty panels; collaborate with relevant personnel for complex cases Issue diverse panel types and notices as per Labor Code guidelines, especially for cases involving uninsured employers Guide inquiries through the Virtual Contact Center on obtaining QME panels, providing instructions and answering related technical questions.

Education

Bachelor of Arts -

California State University
Hayward, CA

Skills

  • Cross-Functional Collaboration
  • Data-Driven Decision Making
  • Marketing and Negotiation
  • Customer Relationship Management
  • Strategic Thinking
  • Communication Skills
  • Customer Satisfaction
  • Medical Sales
  • Business Planning and Strategies
  • Sales Planning and Analytics
  • CRM Utilization and Reporting
  • Analytical and Problem Solving
  • Time Management
  • Healthcare Knowledge
  • Adaptability
  • Project Management
  • Technical Proficiency
  • Customer Service Orientation
  • Account Management
  • Relationship Building

References

Available Upon Request

Timeline

Specialty Sales Representative Hepatology

AbbVie
04.2024 - Current

Territory Account Manager

Altria
04.2022 - 04.2024

Sales Manager

British American Tobacco
06.2021 - 04.2022

Management Claims Specialist

The California Department of Industrial Relations
11.2017 - 07.2021

Bachelor of Arts -

California State University

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