Summary
Overview
Work History
Education
Skills
Timeline
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Monica Bolden

Autryville,NC

Summary

Accomplished Assistant Manager with a proven track record at Dressbarn, enhancing customer satisfaction and streamlining operations. Expert in staff supervision and money handling, with a knack for fostering positive work environments and developing efficient teams. Skilled in both employee scheduling and customer service, demonstrating significant improvements in financial accuracy and operational efficiency.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Dressbarn
03.2016 - 11.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Office Assistant

H & M Electric
05.2009 - 03.2016
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

Diploma - Basic

Lakewood High School
Salemburg, NC
05.1998

Skills

  • Money Handling
  • Product and service knowledge
  • Staff Supervision
  • Employee Scheduling
  • Customer Service
  • Sales Reporting
  • Staff Management
  • Staff Training and Development
  • Time Management
  • Data Entry
  • Organizing and Categorizing
  • Appointment Scheduling
  • Valid Driver's License
  • Inventory Management
  • Delivery Scheduling

Timeline

Assistant Manager

Dressbarn
03.2016 - 11.2019

Office Assistant

H & M Electric
05.2009 - 03.2016

Diploma - Basic

Lakewood High School

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Monica Bolden