Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Bollman

Muskegon,MI

Summary

Dynamic professional with a proven track record at Every Woman's Place, enhancing team productivity and efficiency through advanced software tools and effective communication. Skilled in customer relations and I excel in building relationships and streamlining operations.

Focused on fostering inclusive environments and driving impactful programs to strengthen the community.

Overview

25
25
years of professional experience

Work History

Adminstrative Specialist

Every Woman's Place
03.2022 - Current
  • Increased efficiency in data entry tasks through the implementation of advanced software tools.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.

Owner

Handle With Care, LLC
01.2013 - 09.2021
  • Interacted well with customers to build connections and nurture relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with self-administered medications.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Parts Coordinator/Logistics Coordinator

Ford Motor Company
01.2000 - 09.2013
  • Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
  • Established strong relationships with vendors, resulting in improved communication and faster delivery times.
  • Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
  • Adhered strictly to company''s safety protocols when handling hazardous materials or heavy equipment effectively mitigating risk factors.
  • Coordinated shipping logistics for both incoming supplies and outgoing customer orders, enhancing punctuality rates significantly.
  • Created detailed reports on inventory status and movement trends, informing management of potential areas for improvement or concern.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.

Education

Associate of Applied Science - Business Management

Spring Arbor University
Spring Arbor, MI

High School Diploma -

Woodhaven High School
Flat Rock, MI
06-1985

Skills

  • Customer relations
  • Proofreading
  • Verbal communication
  • Customer service
  • Problem resolution
  • Relationship building
  • Data entry
  • Active listening
  • Critical thinking
  • Grant monitoring
  • Multitasking and time management

Timeline

Adminstrative Specialist

Every Woman's Place
03.2022 - Current

Owner

Handle With Care, LLC
01.2013 - 09.2021

Parts Coordinator/Logistics Coordinator

Ford Motor Company
01.2000 - 09.2013

Associate of Applied Science - Business Management

Spring Arbor University

High School Diploma -

Woodhaven High School

Similar Profiles

CREATE PROFILE
Monica Bollman